T-Mobile Authorized Retailer

They are very slow with at location customer service. They will have you waiting without even acknowledging your presence. I sat patient for over an hour once just to pay a bill that took only 3 minutes for them to put in system. They will conversat with one another for extended periods of time about lunch before they show interest in the customer or client.
Nov 17th, 2023

Oct 10th, 2023

Aug 25th, 2023

Miss Cori Willams was so amazing she helped us out with everything and made sure we were kept up with everything on her side and ours if you need your phone fixed or having issues with it you should definitely request her and her patients was amazing with us I feel bad because I feel like I was too much but it didn't bother her not one bit she was just so happy that she could be the one that fixed it for us. P.s Cori thank you for changing our numbers on our iPhone 14s.
Jul 31st, 2023

I open my account a few yrs back . Few months ago got new phones was told they were free n still being charged . Was told I could cancel the lines and I cant . Spent 3 +hrs in the store to take a number from one account to mine. After trying to do it on my own 3x and an employee now keeping her personal life separate from her job . Me asking for assistance and barely getting any . Finally the manager helped me but I ended up with another line so I started with 2 then 4 now 5 . Yeah and all I get is come back or call n we can credit you . Yet the number I transferred from an employee has another line. If she just been an adult n acted mature maybe it wouldnt have taken 3+ hrs . Worse employees . District manager needs to educate the staff re train them. Oh and there was 4 staff on the floor and only 3 customers and yet I was ignored . Smh
Sep 15th, 2023