Public Storage

Thank you Lavon for coming to our rescue. We had just finished moving storage items into our unit and when we went to leave, discovered the locking mechanism was broken. Lavon came right up and told us no problem and said he would take care of us. He immediately provided us with a more convenient storage unit. Lavon was extremely courteous and went above and beyond to make us happy.
Apr 5th, 2024

Thank you PS for hiring people with integrity! I visited the neighboring location and Zach was amazing and helpful. Lavon at the 1865 Savoy Dr Location AHHHMAZING ! We had such a struggle gettting everything together funds wise post an eviction and despite what was on my plate he was very helpful he shared understanding he supported and found the right size unit perfect for the movers because my cognitive dissonance was strong in these last few days! Lavon I wish you many successes thank you for being a blessing to my husband and I for just doing everything in your power to show that you cared we really appreciate you ! Make sure this man gets a raise ! I gently appreciate his call ahead as well to confirm our arrival and next steps
Mar 12th, 2024

My experience with this location was great...until it wasn't. I reserved, paid for, and received all move-in information online. I was able to access my unit with the code and through the app as described, and payments were automatically paid upon the due date. After 5 or so months, I no longer needed the unit, so I scheduled to move out on the 31st of December 2023. I removed everything, cleaned the unit, and removed the lock from the door. Something also told me to remove the autopay on the account. Thank goodness I did! On January 7, 2024, I received a phone call from Lavon (sp?) informing my payment was past due. I was a little confused, because all payments had been automatically drafted from my account. I let him know I moved out on the 31st of December. He apologized and told me to disregard the call as he would handle everything on his end. Imagine my surprise when I received a letter from a collections agency for a past due amount in February 2024. I immediately called and spoke with Lavon. He told me his district manager, Zack, was supposed to handle it, and Lavon would follow up with Zack to ensure it's done. His district manager was out of touch for a few days, so Lavon asked me to call on the following Wednesday to confirm everything was taken care of. I am still able to login to the online portal which showed a past due amount, so I called the following Thursday. No one answered my call, so I left a message. The next day, Friday, I had not received a call back, so I called again. No one answered, so I left another message. The following week, I get a call from the collections agency. I think visited the location in person. Lavon was very professional and apologetic. He called Zack and told me everything will be taken care of in an hour. He also said not to worry about the letter from the collections agency. He took off his glasses, so I could look in his eyes and told me not to worry. A week and a half later, I get another call from the collections agency on a Saturday, so I visit the rental office again. I spoke with Connie who then called Lavon. He told her Zack was supposed to handle it, but Zack wasn't going to it on a Saturday or a Sunday. Wait a minute! Just last week, it was don't worry about it and it will be taken care of in an hour. It suddenly became something that can't be addressed on the weekend. Connie sent a follow up message to Zack asking him to take care of it. She included my name and phone number and asked Zack to give me a call to let me know the issue has been resolved. As I write this review, a past due amount is still showing on my account. I have disputed this with the collections agency, but honestly, it should have never gotten to this point. I understand people aren't perfect, and sometimes things are missed. This issue should have been resolved no later than January 8, 2024. I paid on time. I left the unit clean. I removed the lock. I have shown patience and given grace. I have followed up more times than reasonable. I have remained polite and calm during all interactions. I did my part. It's really unfortunate the parties involved won't do theirs leaving my credit at risk.
Mar 6th, 2024

Lavon was amazing! He helped me with all of my questions. He even took me to each storage unit I was considering so that I could see it for myself. Best service Ive EVER received from Public Storage. Ask for Lavon! You wont regret it.
Jan 30th, 2024

Terrible waste of time trying to give them my money. Try to reserve a unit, emails dont have links or info on what to do next. No person on site to take my money. Call center resent the same email with no link to payment. Why not just let me pay and get the code on the email or website? Or at least info on the next step?
Jan 28th, 2024