At the SureStay By Best Western Brunswick in Brunswick, GA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay Hotels by Best Western welcome those who like to travel simply and casually.
Q What is the phone number for SureStay By Best Western Brunswick?
A The phone number for SureStay By Best Western Brunswick is: (912) 264-8666.
Q Where is SureStay By Best Western Brunswick located?
A SureStay By Best Western Brunswick is located at 2300 Perry Lane Road, Brunswick, Georgia 31525
Q What is the internet address for SureStay By Best Western Brunswick?
A The website (URL) for SureStay By Best Western Brunswick is: https://www.bestwestern.com/en_US/book/hotel-rooms.55138.html?iata=90000018&ssob=BLSSH0003G&cid=BLSSH0003G:yext:website:55138
Q What days are SureStay By Best Western Brunswick open?
A SureStay By Best Western Brunswick is open: Wednesday: 24 Hours Thursday: 24 Hours Friday: 24 Hours Saturday: 24 Hours Sunday: 24 Hours Monday: 24 Hours Tuesday: 24 Hours
Q How is SureStay By Best Western Brunswick rated?
A SureStay By Best Western Brunswick has a 3.1 Star Rating from 84 reviewers.
Hours
Wednesday:
24 Hours
Thursday:
24 Hours
Friday:
24 Hours
Saturday:
24 Hours
Sunday:
24 Hours
Monday:
24 Hours
Tuesday:
24 Hours
Ratings and Reviews SureStay By Best Western Brunswick
We only stayed one of the two nights here. Apparently they have remodeled the second floor but we weren't allowed to stay on the second floor because we were traveling with a pet. We were given a room that wasn't clean or upgraded. I was able to work it out with Best Western reservations as well as Kevin the front desk manager. I received a refund for the second day and all of my bonus points back. Kevin was gracious enough to let us have our points and refund due to the unacceptable room. My bed was dirty so I pushed all the covers off of it and used a beach towel to cover up and a stuffed animal as a pillow. The TV didn't work, there was no coffee or coffee pot, the beds look like they haven't been changed comforters had holes in them. My pet couldn't even sleep in that room.
Rooms: Not clean
Business Response on GoogleApr 8th, 2024
Dear Cindy,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.Guest Relations Manager
Brenda Rarick on Google
An overnight stay off I-95. Rooms are small. Mattresses appear to be old. Big hole in wall in bathroom. Killed 2 bugs. It's the south so expect to see occasional bugs but hopefully only dead ones. No soap in our room. Cell service did not work in our room but worked outside. Internet code we were given did not work either. I booked online and paid $80. Walk in rate was $60. Best advice is to book upon arrival. It's a hotel that appears to be trying but just not there yet. It is pet friendly which is why we stayed.
Business Response on GoogleApr 6th, 2024
Dear Brenda,Thank you for taking the time to share your experience with us. I regret to discover that you weren't thoroughly impressed with us during your most recent stay.We are sorry to hear that your room and bathroom were not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff; especially that we were not notified of this issue so that we could have relocated you to a more comfortable room right away. Know that your voice is of tremendous importance to us, and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. It is always our goal to give you a 5-star experience and I apologize for failing to do so. I hope that we will impress you with exemplary service during future visits.Guest Relations Manager
cindi jarquin on Google
The morning staff was very helpful and knowledgeable however, the evening staff was horrible as well as the manager ! The manager does not listen and hangs up on customers who have paid for their reservation!!!! The manager could use further training on customer service.
Business Response on GoogleApr 5th, 2024
I am sorry to hear that you received poor service from our staff members you mentioned. This is something we will look into. I will share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience and leaving us invaluable feedback.
Heather Garland on Google
Great place to stay for a few nights! The place was well maintained and mostly clean. No bugs and the room smelled great! The faculty was kind and the beakfast was small but good (waffles, begals, muffins, ect) We were very satisfied! Thank you for a great stay at a cheap rate! We appreciate it!
Rooms: Clean and well maintained. Clean sheets and towels. The bathroom needed a little TLC in some areas but it was nicely cleaned!
Business Response on GoogleMar 29th, 2024
Dear Heather,Thank you so much for your compliments to our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.Guest Relations Manager
KAG on Google
Too much diversity for me, I didnt feel safe.
Business Response on GoogleFeb 17th, 2024
Dear KAG,Thank you for taking the time to rate our hotel. I am so sorry to hear about the difficulties that you experienced during your recent stay with us.I am so sorry to hear that you did not feel safe in our location during your most recent stay and that you were disturbed by our other guests. I want you to know that we take the security of our guests very seriously; you can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of our guests.It is always our goal to give you a 5-star experience and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.Guest Relations Manager
