Consumer Cellular

I was told I needed a new sims card , 3-5 days for delivery, it never came, then again they were going to send another I'm still waiting , oh well I guess it time for a change.
Jun 6th, 2023

Great customer service
Mar 12th, 2023

BEWARE OF THIS COMPANY, IT A REAL JOKE. THE WORST EVER! NO WIFI. THEY LIE ABOUT THE SERVICE IT IS "NOT"UNLIMITED SERVICE. "DON'T "BELIEVE THEM FALSE ADVERTISING. VERY VERY DISAPPOINTING DO NOT RECOMMEND THIS COMPANY AT ALL. IF I COULD RATE THIS A COMPANY I WOULD GIVE IT A O
Aug 10th, 2022

I am glad I moved to Consumer Cellular three years ago. I have found them readily accessible, helpful, efficient, patient. Since switching I have purchased three phones (one was exchanged under their 45- day free trial; nothing wrong with it, just unsuitable for us). Have not checked recently but three years ago their plans and prices suited my needs. In my experience, they handle purchases, shipping and returns promptly. They are geared to, and understand, Seniors, our foibles, and our technological inadequacies. I endorse Consumer Cellular without hesitation.
Jul 25th, 2022

My experiences getting started with Consumer Cellular involved a number of problems. I ordered a phone and paid for express (1-2 day) shipping. When the phone had not arrived by the end of a week, and after a couple of inquiries, a second phone was sent. The next problem occurred after I had my new iPhone 13 activated. I noticed that it had been reset a month before I received it (with over six hours of call time). I believed that I may have received a previously used phone rather than the brand new one that I had paid for. I used the Consumer Cellular online chat function to ask about this. I was asked for the model number and waited while the rep checked up on the phone. I was told only that CC would never supply a used phone in place of a new one, that it would be bad for them and bad for the customer. Still curious, I went online and discovered that the model numbers of NEW iPhones start with the letter M. My phones model number started with the letter F, telling me that it was refurbished by the carrier. I called CC. This rep acknowledged that the phone I was had received was not new and agreed to send me another one. Once the replacement phone arrived, I called to activate it. The phone failed to activate. The rep asked me to read off the numbers on the sim cards of both the refurbished phone and the replacement phone. There was no match to the sim card on record. He took down one of the numbers and said they would use that; it didnt matter which phone it went with. However, I would have to wait three days to have the replacement phone activated. After three days with no phone service, I called CC once again and was told that the sim card in the new phone (the card I had been told would be used to activate the phone after three days) did not match the records and that it could not be used to activate the phone. CC offered to mail me a new sim card, or I could go to Target and pick one up. After never receiving the first phone, after being given a used phone instead of a new one, after being reassured that the phone was not refurbished, after having to go three days with no phonenow I will be making a trip to Target. However, as I am about to go out the door, I get a call from someone at CC who seems to know what theyre talking about; she tells me that the man who said the phone could be activated after three days with the installed sim card (the number of which he had taken) was right. The phone was activated. End of story. Much time wasted over many days; extremely frustrating.
Oct 27th, 2022