Southern Insurance Solutions | Gillespie Family Agency

I'm hoping this review will prompt a response from the owner. I used Southern Insurance Solutions for my liability insurance. When an audit was done and there was a substantial increase to the previous year's charges I asked for a detailed explanation of how they came to the numbers. After playing phone/email tag for several weeks and waiting for the explanation they simply sent the bill to collections. I have never been late with a bill in my life and have never had anything sent to collections and was shocked they they decided to go this route instead of calling to explain the charges to me. I would not recommend this firm if you need clear explanations and communication.
Jul 2nd, 2023

We have been with Mr. Bob and his office for several years now- personal and commercial insurance. We appreciate all the prompt assistance and answers from Ms. Ashley! Great customer service and quality at reasonable prices! Thank you!
Dec 9th, 2021

The service was is AWESOME!!
Nov 4th, 2021

Bob and his team understand the importance of personal investment in people; I have been treated like a member of his family, with kindness, respect, prompt follow-through, and excellent insurance solutions for my family to fit our life at each stage. They know this business inside and out, which gives them an edge to really hone in on my personal needs and navigate the best solution. I truly value this level of attention, professional competence, and personal care and concern Bob and his team extend to me.
Jun 24th, 2021

Bob and his team are awesome. I have 5 drivers and 5 cars in my family and Southern Insurance Solutions have always been there to guide us through our insurance needs. Even saved us some money on both our auto and home policies. Very responsive. I even texted him on New Years Eve and he responded right away.
Dec 10th, 2020