SureStay Plus Hotel By Best Western Augusta

Mar 15th, 2024

I had a reservation at this hotel. When I got there my reservation wasn't honored. Since it was a non refundable booking, I got stuck paying for a night's stay that never happened. I learned a valuable lesson. I wouldn't recommend this place to anyone.
Jan 27th, 2024

Apr 17th, 2023

Feb 11th, 2023

Room is very outdated and dirty. Floor is disgusting. Purple stains all over sink. The hot tub doesn't work. No shampoo or conditioner or lotion. There are no elevators. They lie online about having breakfast. There is no breakfast even tho building has kitchen and dining area. They just don't use it for anything. At 8 am we are informed the lobby coffee is cold and we can microwave it. No coffee pots in rooms. Key card readers on exterior of building are broken. Absolutely horrible stay. Im so thankful i dont have my toddlwr with me. Not worth the cheaper price tag in Any way. Find some place nicer kept. Posting pictures of mold on ceiling and dead palmetto roach in room, also the broken hot tub that's pealing away from the room. Rooms: Trashy and filthy
Jul 31st, 2023