DTLR

My wife and I GREATLY APPRECIATE, the customer service we recieved from LeToria ( Sales Person) !!!! She was able to find a shoe that we wanted to purchase even though it was awkward size for this style of shoe and she did it with Great Smile!!!!! Brandon (Store Manager) was a Great as well, I will be visiting this establishment again!!!!!!!!
Mar 16th, 2024

WORST CUSTOMER SERVICE EVER !!!!! YOUNG LADY WITH THE BRAIDS DIDN'T ANSWER MY QUESTION NOR DID SHE ASSIST ME WITH AN ALTERNATIVE PAIR OF SHOES, SO I JUST RETURNED THEM. EVERYBODY ON THE PHONE OR TALKING TO THEIR FRIENDS THAT COME IN TO DISCUSS WHAT CLUB THEY GOING TO OR WHERE THEY ARE GOING FOR THE NIGHT. NO ONE IS ACKNOWLEDGING PEOPLE STANDING AT THE COUNTER WAITING FOR HELP OR IF THEY NEED ANYTHING. NO ONE HELPING CUSTOMERS OUT ON THE FLOOR LOOKING AT MERCHANDISE IF THEY NEED ASSISTANCE. JUST VERY UNPROFESSIONAL. THEY DIDN'T KNOW IF I WAS A BUYER OR THEIR NEW MANAGER OR OF I WAS A SHOE CRITIC JUDGING THEM ON PERFORMANCE THEY GET A VERY DOWN FOR ME. NOT GOING BACK !! MY EXPERIENCE WAS AWFUL O MINUS ONE
Mar 16th, 2024

When I tell you my family is in love with this store. I mean it. The shoes are great quality sure. But it's the service that really does it for me. I have a 5yr old son and a 1yr old daughter and when I tell you my kids are a handful. They are. But the associates ESPECIALLY Dextania GOT ON THE FLOOR TO PLAY WITH MY KID! Not only did she work with us to find the best shoes, but she also made my daughter feel like a million bucks. So thank you DTLR for everything you did and absolutely making our day. We will be back soon
Mar 9th, 2024

Great customer service very knowledgeable
Dec 15th, 2023

Cool store with great clothes, but every time I've come inside, it always smells like weed.
Jun 27th, 2023