Zaxbys Chicken Fingers & Buffalo Wings

It's unfortunate for the customer that chooses to come inside versus going to the drive-through because they are completely ignored. Since I had plenty of time while waiting on my extremely complicated order of shrimp and fries (which was pretty good, btw and the Zaxtail sauce is interesting) I just listened to the crew argue and cuss and talk about the worst stuff in earshot and happened to hear my exact order placed two more times in the drive-through. So, I calmly asked what the wait was, to which the cashier turned around, said something, the cook tossed a box angrily in the window, knocking it open, then she closed it, bagged it and handed it to me. I mean...I guess 13 minutes is acceptable for dine-in now? Every few months, I give this specific location a shot, and it's always something unpleasant that occurs: food takes forever, dining room is filthy, rude employees... hopefully, it'll get better because Zaxbys food as a whole is pretty good, so you WANT to go, but the obstacles involved could be on a survival game show.
Apr 7th, 2024

Good food, cool atmosphere, with knowledgeable employees
Apr 4th, 2024

Food was hot ,good taste to it service was quick.
Mar 27th, 2024

Service was a little slow, food was correct as ordered. Normally a lot busier, but was a little past dinner rush and was raining so was easier to get in and out
Mar 9th, 2024

We did not enjoy our visit to Zaxby's. Ordered food online. Arrived at drive thru window, was told to pull into parking space. Waited for 25 minutes, but the food was never brought to us. I went inside to see if our order was ready. The cashier told me the food had been ready for about 15 minutes! The drive thru window employee simply forgot to follow through, and forgot about us waiting for so long outside while our food got cold. There were missing items that we paid for when we got home. This experience was more than aggravating. This Zaxby's has employees who continually cheat you out of your money by repeatedly omitting food items. Store owner: Can you please hire people that can get the job done properly?
Feb 29th, 2024