Navy Federal Credit Union
-
263A Robert C Daniel Jr Pkwy
Augusta, Georgia 30909 - 888-842-6328
Hours
Chamber Rating
-
Toni Owens
Mar 26th, 2024 -
Jarian Drane
Easy to deposit your check or
Mar 17th, 2024 -
MNO O
This branch is as slow as molasses. When you have over 20 customers in line and only two associates helping them at the beginning of the month at 9am, that is poor management. In response to your reply: People still need real people to converse with. There are six desks for tellers to sit at and only two of them were being used. Not EVERYTHING can be done online nor does everyone want to do everything online. WE are the customers and your business relies on our support. Reprioritize and hire some more tellers.
Feb 22nd, 2024 -
Milcah Villaronga
My visit to this Navy Federal location was the least helpful experience Ive had with Navy Federal. On top of that, upon walking up to the front door, I was greeted with an array of garbage scattered about in front of the property, that apparently management doesnt mind being there. And the bank rep that assisted me had an annoyingly unprofessional, unkempt appearance. As he typed away on the keyboard in front of me I had to look at his dirty-looking hands with long, dirty fingernails. What ever happened to people working at banks having a clean, professional appearance? This visit was in regards to a joint account. Ive previously considered opening my own account with Navy Fed, since Id be eligible as a service member. But this experience has got me re-thinking that. I also spoke with the assistant manager during this visit, and she was also dry, discourteous, and unhelpful.
Mar 7th, 2024 -
Andrew Beals
I now know not to waste my time at a physical branch. Shortly after closing on my first home, I went to this branch to deposit a check I received from the closing attorney. I waited in line for about 10 minutes, no big deal as I understood it was busy. I was called up to a clerk and handed her my check. Well, the check had mine and my wifes name on it, but I was the only one present. Additionally, my wife and I dont do joint bank accounts. So after swiping my card, the clerk tells me that she cant deposit the check because its not a joint account, and because my wife wasnt with me. She then tells me that even if my wife was with me, they may not be able to deposit it because shes not on my account. I walked out of there irritated, then made an 8 and a half hour drive back to where I currently live. The next day, I mobile deposit the check with no issues! That clerk was extremely unhelpful and did nothing to try and help me as a customer. Lesson learned.
Mar 1st, 2024
About
Navy Federal Credit Union
Navy Federal Credit Union proudly serves the armed forces, the DoD, veterans and their families through every life stage. Join a credit union that supports the military and understands what it means to serve. Enjoy great rates, discounts and exceptional service through digital banking* or at more than 340 branches worldwide. Our Members Are the Mission. *Message and data rates may apply. Equal Housing Lender. Insured by NCUA.
Products
- Loans
- Auto Loans
- Mortgages
- Credit Cards
- Checking
- Savings
Vidoes
Questions & Answers
Q What is the phone number for Navy Federal Credit Union?
A The phone number for Navy Federal Credit Union is: 888-842-6328.
Q Where is Navy Federal Credit Union located?
A Navy Federal Credit Union is located at 263A Robert C Daniel Jr Pkwy, Augusta, Georgia 30909
Q What is the internet address for Navy Federal Credit Union?
A The website (URL) for Navy Federal Credit Union is: https://www.navyfederal.org/branches-atms/locations/usa/ga/augusta/aeg.html
Q How big is Navy Federal Credit Union?
A Navy Federal Credit Union employs approximately 20+ people.
Q What days are Navy Federal Credit Union open?
A Navy Federal Credit Union is open:
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Q How is Navy Federal Credit Union rated?
A Navy Federal Credit Union has a 3.2 Star Rating from 124 reviewers.
Hours
Related Categories
Ratings and Reviews
Navy Federal Credit Union
Overall Rating
Overall Rating
( 124 Reviews )Toni Owens on Google
Jarian Drane on Google
Easy to deposit your check or
MNO O on Google
This branch is as slow as molasses. When you have over 20 customers in line and only two associates helping them at the beginning of the month at 9am, that is poor management.
In response to your reply: People still need real people to converse with. There are six desks for tellers to sit at and only two of them were being used. Not EVERYTHING can be done online nor does everyone want to do everything online. WE are the customers and your business relies on our support. Reprioritize and hire some more tellers.
Milcah Villaronga on Google
My visit to this Navy Federal location was the least helpful experience Ive had with Navy Federal. On top of that, upon walking up to the front door, I was greeted with an array of garbage scattered about in front of the property, that apparently management doesnt mind being there. And the bank rep that assisted me had an annoyingly unprofessional, unkempt appearance. As he typed away on the keyboard in front of me I had to look at his dirty-looking hands with long, dirty fingernails. What ever happened to people working at banks having a clean, professional appearance? This visit was in regards to a joint account. Ive previously considered opening my own account with Navy Fed, since Id be eligible as a service member. But this experience has got me re-thinking that. I also spoke with the assistant manager during this visit, and she was also dry, discourteous, and unhelpful.
Andrew Beals on Google
I now know not to waste my time at a physical branch. Shortly after closing on my first home, I went to this branch to deposit a check I received from the closing attorney. I waited in line for about 10 minutes, no big deal as I understood it was busy. I was called up to a clerk and handed her my check. Well, the check had mine and my wifes name on it, but I was the only one present. Additionally, my wife and I dont do joint bank accounts. So after swiping my card, the clerk tells me that she cant deposit the check because its not a joint account, and because my wife wasnt with me. She then tells me that even if my wife was with me, they may not be able to deposit it because shes not on my account. I walked out of there irritated, then made an 8 and a half hour drive back to where I currently live. The next day, I mobile deposit the check with no issues! That clerk was extremely unhelpful and did nothing to try and help me as a customer. Lesson learned.
Overall Rating
Overall Rating
( 124 Reviews )Write a Review
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