Classic Collision

The staff were extremely communicative and friendly! They kept me informed every step of the way from arranging a rental car pick up and drop off to insurance company information. It could not have been any easier than this was. Their work was top-notch and would highly recommend to others!
Mar 16th, 2024

Mar 1st, 2024

Feb 24th, 2024

A deer hit our son's car; bear in mind this is his first car, so it was very important to find a reliable and trustworthy collision shop to get his car back on the road safely and effectively. I had the pleasure of working with Classic Collision Auburn shop and couldn't be more pleased with the experience. From the moment we walked into the door to drop the car off; the ladies in the office greeted us warmly, they were professional, knowledgeable and took the time to explained the process to us. It was during the Holidays, so they were open and honest about expectations for the repair's completion timeframe; it was clear that they understood the importance of our son's car to him and valued customer service, with the commitment to making the repair process as smooth as possible. When they encountered a delay, we received a call; when our son unexpectedly visited the shop to ensure the repair was going smoothly, they took him back to the shop and showed him his car and the progress. It was imposing that the owner took the time to speak with our son and answered any questions he had; that speaks volumes for the value of customer service. The repair work was outstanding; there was an issue with one of the replacement parts; we voiced our concerns, and the owner contacted our insurance company to assist us with remedying the situation. In addition to the repair work, the communication throughout the entire process was top-notch. I appreciated the level of transparency and communication and the overall repair work done by the Auburn Classic Collision Shop Team. I can't recommend them enough; their professionalism, expertise, and commitment to customer satisfaction make them stand out in the industry. thanks, The Johnson's
Feb 3rd, 2024

I highly recommend this repair shop. They completed the repairs as scheduled and even delivered the vehicle to me when it was completed. My vehicle was also detailed which shows that they go the extra mile to make sure customers are satisfied.
Jan 1st, 2024