Tires Plus

Poor customer service
Jun 28th, 2023

Great service and professional. Thank you
Jun 26th, 2023

Jun 24th, 2023

Not asking you to roll out the red carpet when I come in but basic human decency like looking at you customers in the eye and speak clearly goes a long way. Oscar was so unpleasant to deal with that I decided to get my keys back and give my $1200 somewhere else where in treated with respect. People buy from people they like. Remember that
Jun 6th, 2023

Came in for a leaking tire. Customer Care agent, Chuck, was totally indifferent to my needs. No personality or caring attitude at all. I have been using this location for over 20 years and have seen a decline in the overall appearance of the waiting area along with the lack of compassion for the customers. I must say there was another agent behind the counter who was answering most of the phone calls, and was actually doing a good job of greeting customers as they walked in. Unfortunately, I wasnt greeted by Oscar ! He was friendly towards me as a waiting patron, and I do appreciate his enthusiasm at the job, while Chuck seemed to be just pulling a paycheck. I try using the Marietta location when I can get there, but this situation required the closest Tires Plus to me. If things get any worse, Ill never return. Terrible attitudes, and lack of empathy for the customers are the worst part of my recent experience.
Jun 3rd, 2023