I & I Mobile Truck Tire Repair Atlanta

Didnt even pick up the phone.
Jun 29th, 2023

100% unprofessional zero communication as far as policies and procedures prior to technician arriving to vehicle. End result services was never rendered I would never recommend this company for a fleet service.
Jun 2nd, 2023

They told me that they would be here in 90 minutes but then took 3+ freaking hours to get to me and when I called them back to ask where the driver was and they told me it would be another 40 minutes. And all that for 200 bucks for a used tire!
Jun 6th, 2022

Dec 6th, 2021

TLDR: Charged $50 for a phone call in a span of 20 minutes and no actual service. I would like to share my experience with I & I Mobile Truck Tire Repair Atlanta to warn other potential customers. Today my mother was driving back home to Canada with her friends. She called my father back in Canada in distress as she hit a nail and her tire quickly lost air. While she and her friends were stranded in Georgia, my father and I called tire repair centers near their location. We ended up booking I & I Mobile Truck Tire Repair Atlanta for a tire repair. The person on the phone informed my father that there would be a $50 deposit, which he understood as a charge to hold their place and that it would be applied towards the total bill. At no point were we under the impression that this was not refundable. The repair was quoted to be $140, ETA 60-90 minutes. Although we were promised a text when the technicians ETA my mother did not receive any message. We had to call I & I Mobile Truck Tire Repair Atlanta back to request an ETA, causing further delay. Meanwhile, my mother and her companions waited in the parking lot, adding to their stress and discomfort. After reading their reviews where others mentioned their actual arrival time was much longer than quoted. We kept searching for other companies to come to my mother's aid. We found another company that sent someone immediately for $80 without any deposit requirement. When we called I & I Mobile Truck Tire Repair Atlanta to inform them that we no longer needed their services, the person on the phone insisted on charging our credit card, despite our misinterpretation of the $50 deposit charge. We tried to explain how we interpreted the $50 deposit to the person on the phone, but they were unempathetic to our situation and refused to come to a solution, adding to our frustration and disappointment. I would have been more understanding of the $50 charge if the technician had shown up and my mother and her friends had been gone, but that wasnt the case. It's worth noting that this all happened within a span of 20 minutes or so, and we did not call to cancel anywhere near their quoted ETA of 60-90 minutes. In the end, we felt like this was a scam, as we were going to be charged $50 for a phone call and no actual service. I have never come across a business that operates this way, it felt like a quick money grab and we felt taken advantage of during a stressful time. Overall, I would not recommend I & I Mobile Truck Tire Repair Atlanta due to their poor communication, lack of customer service, and unreasonable deposit requirement. Save yourself the hassle and look elsewhere for your tire repair needs.
Apr 2nd, 2023