Specialized Property Management - Atlanta

Hi, C. We are thrilled to learn that you had a positive experience with us!

Hi, Renee. Thanks for taking the time to share your positive experience. We truly appreciate it!

Thank you so much for your kind words, Jason. We really appreciate you taking the time out to share your experience with us.Cheers,Specialized Property Management - Atlanta

Aseel,We would like to provide you with detailed information regarding the maintenance, make-ready process, and HVAC issues concerning your property to clarify the matter. We sincerely apologize for any frustration you may have experienced with our office. I assure you that this is not our intent, and we work diligently every day to provide top-notch service to all of our clients.Make-Ready Completion and Costs: We completed a thorough make-ready of the unit at the end of December 2022, which was finalized on January 7, 2023. This process included a complete interior repaint, constituting the majority of the expenses. The cost efficiency of this work was notable, averaging approximately $1.58 per square foot for the paint job, a figure that comfortably sits below the market standard. Market Listing and Timing: Following the make-ready, the unit was listed on the market for about two months. The timing, during the winter season, likely contributed to this duration before securing a tenant, as the real estate market typically experiences a slowdown during these colder months, with activity generally picking up around March.Regarding HVAC concerns, here is a timeline and summary of actions taken:June 27, 2023: Upon receiving reports of AC issues from the tenant, KP Heating and Cooling were dispatched. However, their proposed invoice exceeded the pre-approved maintenance amount and was subsequently declined, incurring no charge to you.September 12, 2023: Aaction addressed a subsequent AC complaint by resetting the thermostat and adding refrigerant, resulting in an invoice of $300, which fell within our maintenance threshold and was covered.December 8, 2023: Aaction responded to heating issues, performing a reset and test of the thermostat for an invoice of $296.18, also within the pre-approved limit.January 17, 2024: YRL was dispatched for further HVAC and hot water heater concerns but unfortunately provided an incorrect assessment. Consequently, you opted for an external vendor for the water heater replacement. YRL's service fee of $190 was settled.February 1, 2024: After Novo Art Construction’s initial attempt to rectify the HVAC system did not yield the desired outcome—and at no cost to us for their efforts—we engaged Aaction once more. They successfully rewired the thermostat and submitted a quote for additional necessary work. You chose to undertake these repairs personally, with us covering the labor cost to date of $162.We regret any dissatisfaction you may have experienced with our services, and we sincerely apologize for any inconvenience this may have caused. Please know that your satisfaction and peace of mind in the management of your property are paramount to us. As you move forward with your future endeavors, we extend our best wishes and want nothing but success and happiness for you. Should you have any further questions or concerns, or if there’s anything specific you’d like to discuss, our team remains at your disposal. Feel free to reach out via email or phone; we would be delighted to assist in any way possible. Thank you for allowing us the opportunity to serve you. We remain committed to excellence and to meeting the needs of our clients at every turn.Best regards, Specialized Property Management