Classic Cadillac of Atlanta Service Center

We cannot say ‘thank you’ enough for the outstanding customer service we received from Brenda, Service Manager, and her team. We were traveling from Texas to South Carolina for my sister’s 50th high school reunion on Thursday/Friday before Labor Day. We experienced a blowout and the left rear tire was shredded to the rim. We finally got a tow to the dealership at 4:30 am after waiting 6 ½ hours for a driver. Mr. Ozzie was there and suggested we pull up to be first in line when the Service Department opened. When they opened, Brenda came out and immediately diagnosed the situation. We were convinced that the repair would likely take days to resolve. Brenda indicated that the weekend and upcoming holiday could be challenge. She and Jamison, the mechanic, candidly explained our options with no intent to oversell. The parts required were not in stock but that did not deter Brenda. After some research, she located the parts and had them delivered for Jamison to complete the repair. While we were waiting, Brenda arranged for Cameron to take us to get breakfast. In less than 4 hours, Brenda had us back on the road despite us showing up out of the blue with no appointment and not being local. I could not wait to write this review to acknowledge our appreciation. Brenda and her team certainly deserve recognition and are a shining example of what customer service should be.
Sep 8th, 2023

The finance manager, Mike and the sales manager, Eric are very helpful and eager to please customers
Mar 29th, 2023

I had a terrific good experience with Simon dealing with the sale of a 2010 used Acura MDX .The Man is honest good personality and straight.
May 12th, 2022

Jan 30th, 2022

The parts manager, David Ulmer, always goes above and beyond to ensure I get the correct parts for my cars.
Jan 26th, 2022