Mark Pritchard - State Farm Insurance Agent

Bethany Elmore _{on Google}

Sep 29th, 2023

I have had my renter's insurance policy with them for over 4 years now. Never had a problem until now. A year ago I moved from one unit to a larger one in the same complex. When I moved, the agent did not cancel out my old policy and because I was moving into a bigger unit I expected my bill to go up, not sending any red flags up when I started my new monthly bill and it was more than what I was use to paying. My year mark came around this month so checking on the status to make sure it rolled over, I noticed my old unit was still being billed, for the entire last year!! I called last week and spoke to a lady in the office who told me I was correct in what I found and would be compensated for the last 12 months of being overcharged. I called back today, 08/28/2023 to be told that is not actually what they plan to do at all, the underwriters will only go back and do a back pay for the last 30 days, even though State Farm and the office manager (Marcy) admit it was agent error. I am now out $160 and they do not plan to do anything to compensate me from stealing my money that they now have no intention of giving back. They state they cannot verify that I even spoke to someone a year ago to cancel this out, as if one person would pay for two renters insurance because how much sense does that make. I will be finding a new insurance company to go through with my renters insurance and if you or anyone else would not like your money stolen from them from a company who does not look out for their clients I would do the same.
EDIT: Mark reached out and personally made this issue right. He reimbursed me with the amount that was taken out over the last year. I hate it came to me making such a harsh review but I am pleased with the customer service I received after the fact. I have no problem switching my rating at this time.