Courtyard by Marriott Atlanta Windy Hill/Ballpark

The hotel cancelled our reservation with little to no heads up. The GM emailed and said that they were under going renovations, but when I called the corporate help line, she informed me that they had just oversold the hotel. Dishonest management and wont return or pick up a phone call. I've never stayed here and won't ever stay at this hotel.
Apr 30th, 2023

Booked a stay at this hotel (directly with hotel) last November (for March travel) and hotel arbitrarily cancelled our booking and did not inform us. Hotel is now fully booked. My suspicion is they cancelled my reservation to book someone in at a higher rate This is something you would expect from a cheap motel chain not a Marriott. Called Marriott and no resolution forthcoming. Be warned if you book at this hotel they may cancel your booking so they can book in others at a higher rate.
Feb 12th, 2023

Jan 12th, 2023

Stayed for 4 nights. Positive impression: reception staff were friendly. Negative impression: rooms were not well maintained.
Dec 10th, 2022

Dingiest hotel I have ever stayed at! Avoid if possible! We've stayed at courtyards before, I couldn't believe this was one. I get it, it's an older hotel, but how could they let it get that bad?? The bathroom had no ventilation, and...is that mold with paint over it?? Paint falling off the ceilings, the faucet to the tub was coming loose, I dared not touch the walls. Also, no trash can in the bathroom either... I was woken up in the really early in the morning to the upstairs guests showering. The pipes made a horrible loud high pitched noise that kept me up until they finished. Happened again the next day to confirm it's the shower but luckily in the evening when we weren't asleep. We wanted a do not disturb sign and couldn't find one, asked front desk and they couldn't find any and one staff member suggested stealing one from another room. Would you not have enough for each room? We had to leave really early for check out, and unfortunately I left my pillow. Called that night, they said they wouldn't know anything until housekeeping got in there. Fair enough. Called next day, they said housekeeping was done for the day and call tomorrow. We did so at an earlier time, they were closed at that time as well. Finally called mid day, they said they would go check and call us back, and never heard from them. I've given up on the pillow, they probably threw it out, it's just a pillow. But still! Geez! Avoid! I would happily pay the extra money to stay at a better and cleaner hotel than this.
Dec 1st, 2022