Chamber Rating

4.1 - (1059 reviews)
576
252
90
34
107
Read Our 1059 Reviews

Chamber Rating

4.1 - (1059 reviews)
576
252
90
34
107
  • Terrell Freeman

    VALET damaged my vehicle and the entire staff did nothing from the Fd manager Shay and the highly unprofessional general manager David lawrence, I would not recommend this place to a dead dog!!!
    Mar 17th, 2024

  • Derrick R

    I WOULD NOT RECOMMEND THIS PLACE TO ANYONE!!! VERY UNPROFESSIONAL & UNTRUSTWORTHY STAFF FROM THE GENERAL MANAGER DAVID LAWRENCE AND THE FD MANAGER SHAY!!! THE VALET STEALS OUT OF YOUR VEHICLE AND THE OVERNIGHT AUDITOR ALLOWS IT. ZERO STARS!!! VALET DAMAGED MY BENZ TRUCK!!!! IF SOMEONE OTHER THAN CROOKED GENERAL MANAGER DAVID PLEASE REACH OUT THANKS!!!
    Mar 14th, 2024

  • Lawrence Morris

    Extra large rooms, abnormal hotel amenities. My room had a full kitchen and washer/dryer. Great gym. This place is nice but due for an update. Soft goods and fixtures showing their wear.
    Feb 26th, 2024

  • R G


    Feb 25th, 2024

  • Luz Z

    I've never given a negative review, but I would give this hotel a NEGATIVE star if I could. *Avoid Twelve Midtown AT All COSTS* My fianc and I were forcibly evicted from the Twelve Midtown hotel by security and police after being falsely accused of smoking when we were PHYSICALLY outside the hotel, despite providing evidence of our innocence. The staff were rude, unreasonable, and disregarded all proof we offered. They also refused to check their security camera footage, which would show that we were not in the building. We were kicked out at almost midnight with no recourse after being mistreated and humiliated publicly. To make matters worse, we were charged over $500 in bogus fees without a bill after being unlawfully removed from the property based on the staff's unsubstantiated accusations. Numerous other reviews reveal this is a pattern of abusive conduct by the management. I have been a loyal Marriott customer for years, but the complete lack of professionalism, communication of policies, and disregard for facts exhibited by the Twelve Midtown staff has severely damaged my view of the brand. Marriott needs to seriously reevaluate the leadership and employee training at this location. I am filing a formal complaint with the corporate, asking for a thorough investigation and a formal explanation, as this was THE WORST and MOST TRAUMATIC hotel experiences imaginable.
    Mar 14th, 2024

Read Our 1059 Reviews

About
Twelve Midtown, Autograph Collection

Twelve Midtown, Autograph Collection is a pet-friendly hotel in Atlantic Station, offering apartment-style suites with full kitchens and a great location near Georgia Tech, The Fox Theatre, Ansley Golf Club and downtown Atlanta attractions.

Contact Info

  •   404-961-1212
  •   (404) 961-1221
  •   Facebook

Brands

  • Autograph Collection

Languages

  • English
  • Spanish

Payment Methods

  • AMERICANEXPRESS
  • CASH
  • DINERSCLUB
  • DISCOVER
  • MASTERCARD
  • VISA

Questions & Answers

Q What is the phone number for Twelve Midtown, Autograph Collection?

A The phone number for Twelve Midtown, Autograph Collection is: 404-961-1212.


Q Where is Twelve Midtown, Autograph Collection located?

A Twelve Midtown, Autograph Collection is located at 361 17th St NW, Atlanta, Georgia 30363


Q What is the internet address for Twelve Midtown, Autograph Collection?

A The website (URL) for Twelve Midtown, Autograph Collection is: https://www.marriott.com/en-us/hotels/atlas-twelve-midtown-autograph-collection/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0


Q How big is Twelve Midtown, Autograph Collection?

A Twelve Midtown, Autograph Collection employs approximately 20+ people.


Q How is Twelve Midtown, Autograph Collection rated?

A Twelve Midtown, Autograph Collection has a 4.1 Star Rating from 1059 reviewers.

Ratings and Reviews
Twelve Midtown, Autograph Collection

Overall Rating

Overall Rating
( 1059 Reviews )
576
252
90
34
107
Write a Review

Terrell Freeman on Google

image VALET damaged my vehicle and the entire staff did nothing from the Fd manager Shay and the highly unprofessional general manager David lawrence, I would not recommend this place to a dead dog!!!


Derrick R on Google

image I WOULD NOT RECOMMEND THIS PLACE TO ANYONE!!! VERY UNPROFESSIONAL & UNTRUSTWORTHY STAFF FROM THE GENERAL MANAGER DAVID LAWRENCE AND THE FD MANAGER SHAY!!! THE VALET STEALS OUT OF YOUR VEHICLE AND THE OVERNIGHT AUDITOR ALLOWS IT. ZERO STARS!!! VALET DAMAGED MY BENZ TRUCK!!!! IF SOMEONE OTHER THAN CROOKED GENERAL MANAGER DAVID PLEASE REACH OUT THANKS!!!


Lawrence Morris on Google

image Extra large rooms, abnormal hotel amenities. My room had a full kitchen and washer/dryer. Great gym. This place is nice but due for an update. Soft goods and fixtures showing their wear.


R G on Google

image


Luz Z on Google

image I've never given a negative review, but I would give this hotel a NEGATIVE star if I could. *Avoid Twelve Midtown AT All COSTS*
My fianc and I were forcibly evicted from the Twelve Midtown hotel by security and police after being falsely accused of smoking when we were PHYSICALLY outside the hotel, despite providing evidence of our innocence. The staff were rude, unreasonable, and disregarded all proof we offered. They also refused to check their security camera footage, which would show that we were not in the building. We were kicked out at almost midnight with no recourse after being mistreated and humiliated publicly. To make matters worse, we were charged over $500 in bogus fees without a bill after being unlawfully removed from the property based on the staff's unsubstantiated accusations. Numerous other reviews reveal this is a pattern of abusive conduct by the management.
I have been a loyal Marriott customer for years, but the complete lack of professionalism, communication of policies, and disregard for facts exhibited by the Twelve Midtown staff has severely damaged my view of the brand. Marriott needs to seriously reevaluate the leadership and employee training at this location. I am filing a formal complaint with the corporate, asking for a thorough investigation and a formal explanation, as this was THE WORST and MOST TRAUMATIC hotel experiences imaginable.


Load More Reviews

Overall Rating

Overall Rating
( 1059 Reviews )
576
252
90
34
107

Write a Review

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