Barry’s Atlanta

Mar 31st, 2024

Mar 21st, 2024

Great team, love every class!
Mar 13th, 2024

Mar 6th, 2024

Actually really liked the workout, just explained to my workout partner today that I was thinking of getting a membership after getting back from out of town, as we were just finishing up our three class first timer pack. Although, now I wont be doing that. Was sent a text message reminder about the free shake you receive on your last class prior to class. Didnt really know how this worked, so inquired with the front desk upon checking in. The girl told me to fill out a piece of paper on the counter over by the shakes. The shake was ready after class and was pretty good, nothing to rave about. A couple hours later we noticed that we were charged 11 dollars for the shake. I was like. Well, no worries. They mustve just had a mix up, Ill call up there. Expected an easy fix. Though when I spoke to the front desk, she acted as if this was not an easy fix at all. Said they dont do refunds, said I could get a shake at my next class. I didnt want this, as I currently had no membership, and literally only got the shake because it was offered to me as being free. I was put on hold to speak to the manager (though heard the entire convo as I wasnt actually put on hold). Manager gets on the phone and also reassures me that there are no refunds and that I shouldve wrote in a comment section when filling out the shake form that it was supposed to be free. How on earth would I know to do that if I was never told? I actually even inquired at the front desk upon checking, which the manager tried to deny hearing when we checked in. Then, after being insistent on the refund, she agrees to it while assuring me that they offer no refunds at that studio. Why the hell would I ever want a refund for anything other than being charged for a shake I only ordered because I was told it was free? lol. Very, very strange and unexpected situation. Will NOT being getting any membership with that type of management. Update: The GM followed up with me and was very apologetic about the experience and welcomed me back to the studio with a free class. It was very nice of them to reach out, and appreciated.
Feb 17th, 2024