Consumer Affairs Office

Professional and courteous
Oct 20th, 2021

Trying to offer a settle amount, and this company doesn't want to settle.
Jun 25th, 2020

Called to report terrible way V.A. abuses Veterans, was transferred 2 x and told we really do not care about Veterans
Dec 2nd, 2019

Not helpful at all. Not quite sure what their purpose is... Very disappointed in Ga
Sep 7th, 2019

HONOR MY WARRANTY AND REPLACE THE DEFECTIVE WINDOWS I BOUGHT FROM EMPIRE!!! I bought my windows from #EmpireToday in 2006 and all 22 of them are defective with ruptured seals. The manufacturer #Alside / #AssociatedMaterials / #AMI is not honoring its "Lifetime Warranty," with no response or explanation even though I have submitted a valid claim. When I spoke with Empire's Customer Service Regional Manager Bill Alavado, he actually told me "You're on your own." But it was Empire who sat in my living room for three hours all those years ago and made promises about how this was a "lifetime investment" for my home. Where is Empire now? If I have to sue for breach of warranty for these #defectivewindows, Empire will be at the top of my filing papers. This is fraud. I want my windows replaced by Empire now, installed NOW so I can sell my house while the market is still good. The painters can't paint until the defective windows are replaced. EMPIRE TODAY IS HOLDING MY HOUSE RENOVATION HOSTAGE!! I did business with you. I relied upon your promises. I believed your jingle man. I'm relying upon your company to do the right thing and replace my windows and then YOU can go after Alside. MAKE THIS RIGHT!!!
May 15th, 2021