Digital Agent

This review is going to sound like the company paid me to do it or like I work there or something like that, but no. I can speak knowledgeably about this. I built and operated two managed services IT practices successfully in the past, and have either been a customer of or represented a customer of or kept a good finger on the standards of around 25 others. The only reason I gave Digital Agent 5 stars is because it wasn't possible to give them more. Their technical competence is exceptional, their commitment to (and delivery on) service is unreal, they are literally 'thrown' by nothing - either tech or business, the value for the cost of their service is extraordinary, they are extremely reasonable and fair in terms of working things out financially if something unexpected comes up that requires an immediate response outside of scope, they excel at balancing business considerations with tech considerations. They are truly and in every sense of the word a trusted business partner. While certainly not a requirement, it doesn't hurt that everyone there seems to be a sincerely very worthwhile person and is a pleasure to deal with. I literally can't imagine a company doing this better. As an aside, although every employee I have dealt with there is truly an asset to that company, Brian Bell is truly an invaluable asset to that company.
Aug 26th, 2021

They saved us a lot of money by switching our internet service and have provided excellent service throughout
Aug 27th, 2020

Our company used Digital Agent for our phones and data for years, and we finally made the switch to their IT services this summer (my highlight of 2020)... We have very specific IT needs, and team at DA actually listened and customized a plan to fit our vision. The support staff is always responsive with quick turn-around times, are extremely patient with all my questions (I do not speak "tech"), and ALWAYS nice. Our previous IT provider was not local, and whenever we had any IT equipment/transmission problems, I could call DigitalAgent to make an emergency office visit and resolve any issues - immediately. How many other companies are willing to do that? (None. Except DA!). We have a great relationship with DigitalAgent, and I cannot recommend them enough!
Jun 1st, 2020

When we first started the practice, Bob and I were our own tech support. As we grew, we knew that this was not the best use of our time (not to mention, we did not go to law school to fix employee’s computer problems). We hired Cabot and Digital Agent years ago and have never second guessed the decision. Having them handle our phone and technical support is fantastic. Now when someone asks me for help, I just tell them to dial 611 (Digital Agent’s internal number). So nice! Over time, we have taken advantage of other services they offer, which made us more productive as our business grew. We bill by the hour, so when our computers or phones go down, it costs us big time. Digital Agent keeps us up and running! If there is a hiccup, they find the problem and fix it fast. I have referred other lawyers to Digital Agent and they have all reported an equal level of satisfaction.
Oct 11th, 2019

We are very pleased with the expert services from Digital Agent. They have been very professional in managing our system and keeping our programs running efficiently. Our company depends on their knowledge and services to conduct our business with the best technology available. We appreciate the dedication the techs provide in servicing our needs. Thank you Digital Agent! Chad Ledger
Nov 30th, 2018