The Children's Place

The staff here does their best despite all the odds
Dec 17th, 2023

The absolute worst customer service experience ever!!!!! Worst ever in life. This shouldve been a simple transaction seeing as how it was a pick up order and I paid online. Literally all the associate had to do was get the order and give it to me and they failed miserably. Every last one of them. They are rude and unprofessional. 1. They gave me a big box with $200 worth of kids clothes. I asked for a bag they refused. Mind you this is a mall so theres no way to park by the entrance and I had my toddler and my older son with me. 2. I asked if I could check my order at the register 1st associate said yes. Second associate came up I guess I cant check anyone else out what pissed me off is that the register was not being used the whole time we were in there. I swear the first time they used it was when I was there. On top of everything they are just horrible. I dont care how good the prices are I refuse to go back to this Childrens place. Please let me know when you guys get new management and new people. Idk who the manager is but all I can say is the fish rots from the head down.
Nov 24th, 2023

Very poor customer service! Stay away from this location if you can. I came in with 2 small children to pick up a ship to store order. I was given two, large, bulk boxes that makes it difficult to grasp. Whyd the lady refuse to give me bags for me to put the items in? It wasnt about the weight of the boxes, hit the awkwardness of holding them. I have a weak grasp, so a bag wouldve made life a little easier. I wont ship another item or shop at this location.
Oct 25th, 2023

Childrens place Literally stole from me. I purchased stuff for my girls and the payment went through, said approved and I was waiting for my receipt, then the lady said it didnt go through. So I Call my card and it said its completed and it completed as a cash transaction. But I used a debit card though , so I called customer service and the lady is telling them the payment is completed. Long story short they wouldnt give me my stuff and I now have to dispute the transaction from my card. Embarrassing! Never again, Im done with childrens place.
Oct 24th, 2023

Worst customer service. They give you a hard time when its time to exchange/return even tho you have your receipt. Literally they are looking at the online receipt and everything.
Oct 14th, 2023