Avis Car Rental

Kayla Johnson _{on Google}

Nov 27th, 2022

Every time I go to this location there is an issue. The first time they gave me a HUGE suv when I reserved a sedan. The suv I was given wasnt clean but I had to get on the road!! I ended up cleaning myself. And even though I returned the vehicle well before the appointed time they charged me 3 additional days. Once I called AVIS customer service they fixed the issue. They never took the time to look outside and realize the vehicle was returned. I decided to give them another chance since they were in my area. There was no one there to greet me during regular business hours so I just stood around and when they finally did it was an issue. They tried everything NOT to give me a vehicle. The light skinned man with glasses was very stand offish and didnt offer any kind of solutions you could tell he didnt want to help or even be there. I just took an UBER to another location. I only book with AVIS because they make it easy.. but this location needs to be reported. I am disappointed because customer service over the phone provides good service just the people that work here dont want to be here and it shows. They have a lot of cars on the lot but wont let you pick any because they all need serviced please go elsewhere for a piece of mind.

Ashley Edwards _{on Google}

Oct 27th, 2022

Hands down best car rental place around! My Numero uno go to!! Great people! Great service! I'm down for life!! Funny enough my own mom worked for them like 30 years ago in Texas. Guess it was fate at first employment! They've got a loyal customer right here!

Christian Ashish Prasad Veeli _{on Google}

Oct 25th, 2022

Issac was helpful in finding a car for my rental reservation and communicated well about reservation and car status.
I had a Saturday morning reservation and store did not have any cars available. Issac called me let me know not to head to the store yet and communicated when car came available. I had enough time on hand so this delay did not cause a big problem.

prasanna ginjupalli _{on Google}

Sep 10th, 2022

Too many problems no solution
I have rented a car on September 3rd,
My bill for three days is 190 dollars but they charged on my card 300 dollars. When I am returning the car they havent returned the rest of the money.
No response from customer care and also at office.
When I recieved a car they said the gas is full but it has only 325 miles of gas available. When I refilled back it has 440 miles of capacity.
When I asked there is no response at all.
I had taken every screen short available and video recordings available.
This is really a bad experience.
Car is not cleaned.
They allowed me only to check outside without giving me keys.
Very irresponsible this is my first service WITH AVIS NEVER TRY THIS AGAIN.

Deven Brown _{on Google}

Sep 8th, 2022

Reserved a full size sedan this morning for pickup at 2pm. I received a confirmation with a reservation code. Catch an Uber for $25 to this location and they have nothing for me. Was told I would need to go to Hartsfield Jackson to pick up a vehicle. So now Im catching an Uber back home. They cost me $50 to take a round trip ticket to the mall. Customer service was just as useless. Alex, the customer service guy, asked me if Id like to cancel the reservation. I guess thats there plausible deniability policy.