Piece of Cake Inc.

I purchased cupcakes for my sons 16th birthday.We were both extremely excited to try out the delicious cupcakes. They were super dry!!!! I asked the young lady if they were baked fresh daily. She says yes!. They were baked and brought over daily from Collier location. I am extremely disappointed in the taste and quality of the cupcakes received just 1 day ago on April 7th, 2024!! ( Im writing this review on April 8th, 2024. That is how upset, disappointed and perturbed I am) It cant be possible that the cupcakes were baked fresh!! I would like a refund or given fresh cupcakes because I drove wayyy to Buckhead and it was on my sons special day. My family was very upset to get extremely dry/ OLD cupcakes!!! The company has to stop lying to customers about the freshness and quality of the cupcakes/ cakes sold. There is a repeated pattern expressing how dry, crumbly the cakes/ cupcakes taste and look. Ive had great cupcakes before at the location that is currently closed by Perimeter Mall. Therefore I was looking forward to wonderful tasting cupcakes which WE DID NOT RECEIVE!!!!!
Apr 7th, 2024

Recently visited this location (2 weeks ago) while in town, traveling from Houston TX. My family and I were excited from the time we left TX until we actually walked in P.O.C. They had never been, but I used to frequent this location FAITHFULLY when I worked at the High Museum. Id always rave about wonderful customer service and the homemade taste, with the Caramel Cake being my favorite! After having moved to TX, Id even inquired about having cakes shipped to me but the shipping costs were astronomical. So, I made sure when we were in town wed stop by for goodies. We bought several slices and several cupcakes. Everything was stale and crumbly. My family was like you raved on and on about THIS? We werent greeted when we came in and even when we said we were visiting from Houston, all we got were blank gazes:::crickets:::. I was quite disappointed and felt awful for wasting my familys time. Ive read the recent reviews and it seems like things have gone down recently. Quite disheartening. This particular location used to be the BEST in town, hands down. Now? Not so much. Too bad. Parking: Limited parking
Mar 22nd, 2024

In one word, Stale. I got 3 types of cakes and they not only all tasted the same they tasted like stale, days old cakes from the grocery store. They all went into the garbage. They were crumbly, the frosting was disgustingly thick and low quality sugar was the only distinguishable flavor. Also ordered the 5 layer bar and the same story-tasted like old margarine/butter and rock hard. This was my second try the first was last year when my family got my birthday cake from here and it was similarly lacking in freshness and flavor.
Feb 21st, 2024

Extremely rude customer service!! I will NEVER come back to this location! The way the lady with the grey hair came out and asked me to move my car was extremely RUDE and CONDESCENDING!!! DO BETTER! I see you have another review with the same lady doing the same thing. Keep running people off.SMH
Feb 16th, 2024

I buy cakes or cupcakes for my loved ones at this location every other month. I have NEVER experienced the rudest customer service from an employee until today. The woman with the dreads asked me if I could walk out and move my car and come back in because I was parked in the driveway although I had an order ready. I asked her if I could simply grab my order and leave bc it was ready and she spent more time trying to argue with me and telling me how annoying it is for customers to do than it wouldve taken for me to run in and get my order and leave. Her attitude and tone was extremely rude and condescending and I will not be supporting this location again. BEWARE! EDIT: NOT ONLY WERE THEY RUDE BUT THEY ALSO GAVE ME THE WRONG CUPCAKES and said they will NOT be able to issue me a refund but would give me a cake credit. Absolutely ridiculous!
Feb 27th, 2024