NAPA Auto Parts

Good
Feb 13th, 2024

Always go here trustworthy parts
Feb 1st, 2024

Jan 22nd, 2024

If auto zone doesn't have it, if advance auto parts don't have it, you know who got it can get it done NAPA Auto parts done Amen your friend Curtis Hill black silver blues hymnal of the spirit hum of the soul Amen
Jan 3rd, 2024

I've called twice in the last week. Both times they ask to put me on hold, presumably because they're talking to a customer. Then I wait 20 minutes, get frustrated, hang up and call right back, and both times someone is available to immediately speak to me. So basically once they put you on hold, they just never check back with you. When they finish whatever it is they put you on hold for, I guess they get distracted by a shiny thing and just wonder away from the phone with its big flashing light denoting your waiting call. This seems like a pretty basic piece of customer service which they are screwing up. It's a very annoying waste of time. Please train your staff how "on hold" works. It's not supposed to be the end of the interaction. It's only "on hold" if you actually eventually answer the call and help the customer. Otherwise it's just you hanging up on me in the slowest, most annoying way possible.
Apr 2nd, 2024