Loya Insurance Company

1101001101. 0110111011001 _{on Google}

Feb 19th, 2024

Horrible customer service .I was hung up on twine the first time I was told I was set up for auto pay , and I said no I didn't sign up for that I was told when you start on the phone you are automatic auto pay I said you don't take anything out of my account without my permission and I was told I don't argue with customers and he hung up the phone. I called back and the lady asked can she gelp me I said yes because I'm real passed now. She tells me well first we can't talk if you're cussing? What? I didn't cuss..she said saying I'm passed is cussing. I told them I'm going to terminate the policy they tried to urgent in their intent so I won't have insurance I told them in going to terminate as soon as I find another. Which will be today! I would not suggest using this conpany bad customer service and they seem to think they have the power to tell you that they can just go into your bank account. Awful

Pama Briggs _{on Google}

Nov 12th, 2023

The insurance rate finally went down, and it was too high for no fault and an old car.

Curtis Harvin _{on Google}

Oct 21st, 2023

Mrs.Kimble is the best, very understandable, and very informative.