Geek Squad

i spoke with a female associate named ROSE while trying to set up a geek squad appointment. this was my worst interaction with anyone from BEST BUY or geek squad. her dialect made it nearly impossible to understand any word she said. i requested a supervisor several times before i got help. she did not want to let me speak to a supervisor. terrible, terrible. she does not need to be speaking to the customers. billie j. tribble i
Mar 5th, 2024

SUPERBE SERVICE AND EXPERT IDENTIFICATION OF PROBLEM WITH MY LENOVO LAPTOP COMPUTER. THANK YOU APRIL, AND I HOPE YOUR SUPERVISOR GIVES YOU A BIG RAISE!
Feb 4th, 2024

Expensive, and costs even for warranty work
Oct 9th, 2023

Huge shout out to Brian! I brought my phone in needing the screen replaced. It was covered under Apple care and was replaced free of charge in a timely manor which was very important to me!
Jul 23rd, 2023

Brought out computer to them to install a motherboard. Ended up having to get a different motherboard because the one we had bought wasn't compatible with our tower and a new fan to go with it just because the original fan wasn't compatible with the new motherboard. They kept us updated through its progress and told us about the motherboard issue and the fan issue as soon as they knew and were very informative about what was needed. Only issue was when we got our tower back the fan was extremely loud and the computer wasn't connected to a large chunk of the storage. We brought it back and they owned up to their mistake and fixed it. Overall a positive experience. Also great customer service from the employees in store and the employees over the phone.
May 7th, 2023