Aspen Dental - Athens, GA

Apr 9th, 2024

I like the way they took their time Explain everything to you. How they show you different Finance that Could help They were so patient
Apr 8th, 2024

Friendly and efficient staff. Provided many options and treatment plans. Very cold in the office, bring a sweater. Will definitely be returning.
Apr 7th, 2024

Apr 7th, 2024

My cleaning appointment was scheduled for 11 am, March 18th on November 27th of last year. Starting March 12th, I was hounded by Aspen Dental via email and text to call to reschedule my standing appointment. After 2 emails and 2 texts in less than 24 hours, I called on March 13th and was informed that the hygienist assigned to me was being assigned to training. I was offered an appointment for March 14th at 1 pm and was told that if I failed to jump to take that, the next opening would be after mid-April. So, I cleared my calendar and made myself available on March 14th at 1 pm. Upon checking in at said time, I was asked to cough up $230 for the first of my twice-yearly regular cleanings, for which my co-pay should amount to $14.60. Not the first time that Aspen Dental has attempted to extort more than they are due from me. When I asked your staff how she came up with $230, she kept muttering "weird" while staring at her computer. She then told me that I was being asked to pay that amount as my insurance would not cover the cleaning, as I was returning under 6 months from when I was last seen on November 27th. She told me that to get my "covered" cleaning, I can only be seen 6 months+1 day after my last appointment, or I'd have to pay $230. She even pulled up my patient history going back to September 2019 and came to the same conclusion. Well, I knew something was off, but short of calling my insurance company from your office (yet again - had to call on November 27th as well) to figure it out, I had absolutely no choice, but to accept a rebooking for May 29th - you guessed it - 6 months+1 day from my last appointment. Basically, going forward, I can only be seen in May and November per Aspen's front office! This story has a very familiar ending with Aspen Dental screwing its customer yet again. Needless to say, my insurance company verified that there is no time restriction between appointments as long as I don't exceed 2 cleanings a year. Imagine, for whatever reason, I decided to keep that appointment by paying $230...I would have been cheated. Even if I realized it later (which I'm sure so many others don't), you would have been sitting on my money interest-free, and I would have had to spend countless hours on the phone to get it back, with no apology or admission of any wrongdoing by Aspen Dental. I can't be the only one this happens to EVERY SINGLE TIME, otherwise it would amount to persecution! There was an older man and an older woman waiting to be seen when I stopped by on March 14th. Imagine what they and countless other older people do not realize about how your faulty systems are impoverishing them!
Apr 4th, 2024