Kroger Pharmacy

Staff did not tell me they didnt take my insurance until it was too late. I was told that prescription would be $100 when I normally pay $10. Then they wouldnt give my prescription back to take somewhere else. I had to go all the way back to my doctor for a new prescription. This cost me a half day of work, nearly 100 miles of driving between my doctor and the pharmacy, and a missed PT appointment due to having to drive all around to get that prescription I needed. And they dont seem to care at all the distress and literal money that this has cost me. I complained and got an email back thanking me for praising two employees, which meant they missed 90% of my message. I wasnt praising them. I was saying the rest of your pharmacy was awful but two. The entire staff missed this. The bar for yall is so low its in hell, and that deserves praise? No. Do better. That one star? Those two dudes get that one star. The rest of this pharmacy needs retraining on what insurances you accept.
Apr 4th, 2024

Jan 19th, 2024

Aug 19th, 2023

Never had a problem. Usually cheaper for me than CVS.
Jun 21st, 2023

Inconsiderate illiterate associates. They used to be much better! One time they entered my birthday incorrectly when dropping off and I had to wait a day because they couldnt figure out where my medicine is. Twice they just told me a cost if the medicine and I had to ask and realize they didnt enter insurance and gave me astronomical cost! Another time the drop line was so long and the drunk girl who doesnt seem to know squat working it again! When I ask another associate she says theres line you need to follow while she simply goofs around in the pharmacy area! Only if people could take some ownership on their responsibilities no matter what their levels are!
Nov 9th, 2022