Chastain Cleaners

Shyla is unprofessional and dishonest. I needed a zipper fixed and came in to this location. I specifically asked her if my receipt in which reads ZIPPER only, $18 was for fixing the zipper OR replacing the zipper. She said she did not know. I said okay! I then asked her to have the owner/management call me prior to ANY work being done for clarity. 4 days later, i never received a phone call. I go to the cleaners today to inquire on whats going on and the zipper is "fixed". Not replaced. There should be different price points for different services, and it should be noted specifically on the receipt. Also, if a customer ask to be called before work is done, then do that. That would have prevented all of this. This was a TERRIBLE experience. I will not recommend this cleaners nor will i give them any more business. Shyla is a big part of this situation going wrong as well. I should have left when she was unpleasant when I initially came in! That was a sign...
May 13th, 2023

This cleaners is the worst cleaners Ive ever encountered. The owner know nothing about customer service. He ruined two of my clothing and he lies about the stains were brought in like that. I advise to take pictures of ur clothing at the location before handing it over. They dont know what theyre doing. I will never take my clothes there again. Bad for business!!! He takes no responsibility that he ruins peoples clothing!!! NEVER AGAIN!!! Service: Clothes pressing
Oct 22nd, 2022

Great job cleaning an old suit, it looked amazing! Ty
Sep 13th, 2022

Feb 17th, 2022

Where do I start? I was leaving on a trip in 3 days and asked for 2 day service for just 5 shirts. I was refused and told to pick just 2. Apparently they can only wash certain colors together, and this messed up their schedule. I picked 2. When I went to pick them up, I was running late and asked them to wait 5 minutes after closing. Again, they refused. I arrived at 6:01 (see photo of my call) and it was a ghost town. If it were a cartoon, you would have seen trash floating down from the rapid getaway. Absolutely NO customer service skills whatsoever.
Dec 26th, 2021