Lexus Southern Area Office
-
11540 Great Oaks Way
Alpharetta, GA 30022 - 770-777-9770
Chamber Rating
-
Sam Close
Apr 10th, 2022 -
Jacky Ito
This office is the best!
Apr 7th, 2022 -
Byront Steven
May 1st, 2021 -
Gary Bert
BUYER BEWARE I bought a 2013 Lexus hybrid and hit 107,000 miles when the hybrid battery went bad. When purchasing used sales people told me these batteries should go to 300,000 miles no problem and are warranted to 100,000 miles. $5500 to replace at Lexis I called Lexus for assistance spoke to Cyndi Wakita Case Manager was turned away after almost a week of waiting on pins and needles with no help whatsoever.
Sep 22nd, 2019 -
sam sam
If it was an option I would give a zero rating. I bought a brand new LS500 F Sport. After 5 visits to the dealer, and a brand new panoramic roof, the problem was not fixed. The case manager at Toyota Corporate escalated my case to a "Dispute Resolution Analyst" in your office. I received a UPS letter on May 9th informing me Lexus is aware of my problem. After 17, yes you heard right, 17 calls, and nearly 15 emails over the course of 5 MONTHS, they finally bought my car back under lemon law. And to make matters worse, I had to take a cashier's check upon surrendering the vehicle, and they LOST THAT CHECK! So I had to cancel the check and send in a new one. On 3 separate occasions when I called this office, a young lady answered the phone, and simply Saud "hello". I'm pretty sure that's not how she's supposed to great customers. And only when I called corporate to complain about my case and how long it was taking, did the analyst actually call me back, quickly being defensive, stating she was out sick, hard to believe for 3 weeks, and she's only human, and has to handle buybacks for 64 dealerships. You guys are a joke. A poor representation of the Lexus brand.none of the folks I dealt with at the office are even fit to sell lemonade at a stand. I have owned 11 Toyot a vehicles so far, 4 being Lexus, and have never had an experience this poor. Peggy Turner, if you ever read this, as a top figure at Lexus, I suggest you take a close look at this office and really evaluate who should stay and who should go, bc none of the folks I dealt with are representing your brand well. They are an embarrassment.
Jan 19th, 2020
Contact Info
- 770-777-9770
Questions & Answers
Q What is the phone number for Lexus Southern Area Office?
A The phone number for Lexus Southern Area Office is: 770-777-9770.
Q Where is Lexus Southern Area Office located?
A Lexus Southern Area Office is located at 11540 Great Oaks Way, Alpharetta, GA 30022
Q What is the internet address for Lexus Southern Area Office?
A The website (URL) for Lexus Southern Area Office is: http://www.lexus.com/
Q How is Lexus Southern Area Office rated?
A Lexus Southern Area Office has a 3.0 Star Rating from 8 reviewers.
Related Categories
Ratings and Reviews
Lexus Southern Area Office
Overall Rating
Overall Rating
( 8 Reviews )Sam Close on Google
Jacky Ito on Google
This office is the best!
Byront Steven on Google
Gary Bert on Google
BUYER BEWARE I bought a 2013 Lexus hybrid and hit 107,000 miles when the hybrid battery went bad.
When purchasing used sales people told me these batteries should go to 300,000 miles no problem and are warranted to 100,000 miles.
$5500 to replace at Lexis I called Lexus for assistance spoke to Cyndi Wakita
Case Manager was turned away after almost a week of waiting on pins and needles with no help whatsoever.
sam sam on Google
If it was an option I would give a zero rating. I bought a brand new LS500 F Sport. After 5 visits to the dealer, and a brand new panoramic roof, the problem was not fixed. The case manager at Toyota Corporate escalated my case to a "Dispute Resolution Analyst" in your office. I received a UPS letter on May 9th informing me Lexus is aware of my problem. After 17, yes you heard right, 17 calls, and nearly 15 emails over the course of 5 MONTHS, they finally bought my car back under lemon law. And to make matters worse, I had to take a cashier's check upon surrendering the vehicle, and they LOST THAT CHECK! So I had to cancel the check and send in a new one. On 3 separate occasions when I called this office, a young lady answered the phone, and simply Saud "hello". I'm pretty sure that's not how she's supposed to great customers. And only when I called corporate to complain about my case and how long it was taking, did the analyst actually call me back, quickly being defensive, stating she was out sick, hard to believe for 3 weeks, and she's only human, and has to handle buybacks for 64 dealerships. You guys are a joke. A poor representation of the Lexus brand.none of the folks I dealt with at the office are even fit to sell lemonade at a stand. I have owned 11 Toyot a vehicles so far, 4 being Lexus, and have never had an experience this poor. Peggy Turner, if you ever read this, as a top figure at Lexus, I suggest you take a close look at this office and really evaluate who should stay and who should go, bc none of the folks I dealt with are representing your brand well. They are an embarrassment.
Overall Rating
Overall Rating
( 8 Reviews )Write a Review
Corporate Campus Near Me in Alpharetta, GA
StormWood
Alpharetta, GA 30009
678-679-4400 ( 0 Reviews )
Deposco
Alpharetta, GA 30009
877-770-1110 ( 22 Reviews )
Verizon Wireless Corporate Office
Alpharetta, GA 30004
678-339-4000 ( 46 Reviews )
The Edison
Alpharetta, GA 30005
( 5 Reviews )
VaporizerUSA
Alpharetta, GA 30022
678-620-3730 ( 10 Reviews )
Clear Harbor LLC
Alpharetta, GA 30022
678-566-3212 ( 0 Reviews )
MedQuest Associates
Alpharetta, GA 30005
678-992-7200 ( 3 Reviews )
Primetals Technologies USA LLC
Alpharetta, GA 30005
770-740-3800 ( 0 Reviews )