Charlotte Russe

Jan 31st, 2024

I am a wheelchair user. I politely asked for a dressing room, I was taken to them and they tried giving me a normal dressing room. I was told I hope you can get in this one cause we use the handicap one for storage. I told her, just by looking at it I couldnt even get my wheelchair through the door way, it was way too narrow. Even if I could then the door couldnt be closed. So it took around a minimum of five minutes for her to clear a bunch of racks and mannequins out of the dressing room, it was packed with them. I finally got in, and found that the entire bench to sit on was covered in boxes and metal bars. Wheelchair users need this bench to scoot onto to try things on. It can be near or impossible to get certain clothing items on in a wheelchair. And the bench provides that freedom. This was ridiculous. This stall if for handicap people, it should be available to them, not used for storage. After she told me to tell her when I was done so she could put the stuff back in there. This is against the ADA (Americans with disabilities act) its actually illegal. I love this store but this is a problem
Mar 3rd, 2024

I worked here for 2 weeks. As I was working here, it was an Unhealthy workplace. Talisha is VERY Rude. Very rude to the customers . While people were getting rung up, She would say rude things about people coming in the store and people leaving the store. Shanira Is a cool manager. Amina is very sweet. The workplace is all over the place There would be stuff all over the counters, Barely room to scan peoples stuff. Overall I would give this location a 5/10.
Jan 20th, 2024

Hello Had a bad experience in your store on Alpharetta today. Was waiting to be wrong up after waiting in line for 10 minutes. Soon as we get up the cashier hops on the phone with her dm (mind you Im. Still waiting) after she gets off the phone she has a conversation with an employee. I ask her can you please ring us up. She states I can do two things at a time. I tell her well do it. She then says Im not going to ring you up. As o ask my kids to leave she tells my kids not to go anywhere. As I tell them to go she states you can go somewhere else to get ring
Dec 18th, 2023

Love the clothes but the manager who is always there is so rude. Making unnecessary comments and just overall very mean.
Aug 19th, 2023