California Hand Wash - Alpharetta

Thank you for the review, Ashok. We strive to provide a 5 star experience for all of our customers, and it looks like we fell slightly short of that. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Thank you so much for your review, Nick!

Dear Izzy, We deeply regret to hear of your recent dissatisfaction with our service. Ensuring the highest standards of service and customer satisfaction is paramount to us, and it is truly disheartening to discover that we failed to meet your expectations. Upon the delivery of your vehicle, we conducted a thorough inspection together to ensure your complete satisfaction, during which no concerns were raised. However, we understand that upon closer inspection at your residence, you discovered some missed spots underneath the seats in the back. We sincerely apologize for any inconvenience this oversight may have caused. Your feedback is invaluable to us as it allows us to identify areas for improvement and enhance our service delivery. In response to your concerns, we promptly offered to rectify the missed areas by inviting you to return for a complimentary rewash. While we understand your request for a refund, we regret that we are unable to accommodate it. In an effort to extend our goodwill, we also offered a gift card for future use at any of our locations, but we acknowledge that this did not align with your expectations. We remain committed to resolving this matter to your satisfaction. Therefore, we extend another invitation for a complimentary rewash at your earliest convenience. Please do not hesitate to contact us directly to arrange a suitable time for this service. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We are committed to regaining your trust and look forward to the opportunity to serve you better in the future. Warm regards, Sarah P. Customer Service [email protected] 470-560-0327