Auto-Owners Insurance Albany Claims
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2415 Westgate Dr
Albany, GA 31707 - 229-883-7680
Hours
Chamber Rating
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Shelli Clay
I was helped by James Keown from Auto-Owners and he did an excellent job. He was very fast in processing and assisting me with my claim. I felt a lot better about my accident thanks to his help.
Mar 18th, 2024 -
LeVance Gay
Great company, agents and service. Car accidents are difficult times, but it is a lot easier with helpful people and a customer focus. Thank you Auto Owners!
Feb 8th, 2024 -
Matt Young
My adjuster, James, was awesome! Very attentive and responded right away. He made sure to answer all my questions and assisted through every step of the claim process. Auto owners is a great insurance company. I would highly recommend them!!
Jan 30th, 2024 -
Virgil Holton
James my adjuster was the best.
Jan 29th, 2024 -
Sherry Neeld
We had a customer of Auto Owners Insurance hit and total our Truck. The Agent Reed Painter handled our claim and after the first time we spoke he would never follow up or answer any calls or emails so I could find out the status on our claim. I never showed out or said anything out of the way. Just called to speak to the agent after they picked up our vehicle and got the Title. Everything time I called the receptionist said he was in and would give his voicemail and I left several messages for 2 weeks to which he never responded to. I emailed him with the same result! Why? I asked to speak to a manager and the receptionist said they would call that afternoon and they never did. Called the next morning and asked to speak to a manager again and said they never called and she said they were in a meeting. Left another message never heard back. I Started questioning myself if I had been scammed! Called the next morning and demanded to speak to a manager on duty and was put on line with Otto Hines and he took care of us that day and even walked my husband through a direct deposit on the phone. Mr. Hines was the only Professional of an excellent spirit that we spoke with in this company and he wasnt even the agent that had our claim! If you deal with anyone go through Otto Hines, not Reed Painter! I rate this Company with 1 star, but Otto Hines 5 stars!
Dec 29th, 2023
Contact Info
- 229-883-7680
Payment Methods
- MasterCard
- Visa
Questions & Answers
Q What is the phone number for Auto-Owners Insurance Albany Claims?
A The phone number for Auto-Owners Insurance Albany Claims is: 229-883-7680.
Q Where is Auto-Owners Insurance Albany Claims located?
A Auto-Owners Insurance Albany Claims is located at 2415 Westgate Dr, Albany, GA 31707
Q What is the internet address for Auto-Owners Insurance Albany Claims?
A The website (URL) for Auto-Owners Insurance Albany Claims is: https://www.auto-owners.com/
Q How big is Auto-Owners Insurance Albany Claims?
A Auto-Owners Insurance Albany Claims employs approximately 20+ people.
Q Is there a key contact at Auto-Owners Insurance Albany Claims?
A You can contact Charles Caldwell at 229-883-7680.
Q What days are Auto-Owners Insurance Albany Claims open?
A Auto-Owners Insurance Albany Claims is open:
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Q How is Auto-Owners Insurance Albany Claims rated?
A Auto-Owners Insurance Albany Claims has a 4.1 Star Rating from 51 reviewers.
Ratings and Reviews
Auto-Owners Insurance Albany Claims
Overall Rating
Overall Rating
( 51 Reviews )Shelli Clay on Google
I was helped by James Keown from Auto-Owners and he did an excellent job. He was very fast in processing and assisting me with my claim. I felt a lot better about my accident thanks to his help.
LeVance Gay on Google
Great company, agents and service. Car accidents are difficult times, but it is a lot easier with helpful people and a customer focus. Thank you Auto Owners!
Matt Young on Google
My adjuster, James, was awesome! Very attentive and responded right away. He made sure to answer all my questions and assisted through every step of the claim process. Auto owners is a great insurance company. I would highly recommend them!!
Virgil Holton on Google
James my adjuster was the best.
Sherry Neeld on Google
We had a customer of Auto Owners Insurance hit and total our Truck. The Agent Reed Painter handled our claim and after the first time we spoke he would never follow up or answer any calls or emails so I could find out the status on our claim. I never showed out or said anything out of the way. Just called to speak to the agent after they picked up our vehicle and got the Title. Everything time I called the receptionist said he was in and would give his voicemail and I left several messages for 2 weeks to which he never responded to. I emailed him with the same result! Why? I asked to speak to a manager and the receptionist said they would call that afternoon and they never did. Called the next morning and asked to speak to a manager again and said they never called and she said they were in a meeting. Left another message never heard back. I Started questioning myself if I had been scammed! Called the next morning and demanded to speak to a manager on duty and was put on line with Otto Hines and he took care of us that day and even walked my husband through a direct deposit on the phone. Mr. Hines was the only Professional of an excellent spirit that we spoke with in this company and he wasnt even the agent that had our claim! If you deal with anyone go through Otto Hines, not Reed Painter! I rate this Company with 1 star, but Otto Hines 5 stars!
Overall Rating
Overall Rating
( 51 Reviews )Write a Review
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