Steve Perrine - State Farm Insurance Agent

Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs.

According to our records from December 2023, Mr. Thomas was attempting to transfer his policy/policies into Georgia from a neighboring state. However, there were some preexisting issues with his account (adverse underwriting, payment, etc.) that prevented us from making what would normally be a smooth transition. We attempted to resolve those issues but his account had already been set for nonrenewal in the adjacent state. Thus the situation was out of our control and we explained all of this, in detail, to Mr. Thomas. State Farm has been doing business with honesty and integrity for more than 100 years. At a local level, my team has been providing “good neighbor service” to Albany and southwest Georgia for more than 33 years. This isn’t the first time that we’ve run into obstacles when trying to assist someone and we ALWAYS leave the door open in terms of building a working relationship down the road. We did this with Mr. Thomas. When his underwriting issues clear up (normally a 3-year look-back), we would love to work with him. *I would also note that it is illegal for an insurance company to keep any monies paid that extend beyond a cancellation date. When and if this type of overpayment occurs, Georgia law requires a refund. Steve Perrine, Agent

Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers.

Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing.

At our agency, providing excellent service and insurance solutions is our mission, and your feedback is truly motivating. We are committed to keeping up the great work to ensure the best service for our customers.