Firestone Complete Auto Care

Hello! I will never be giving them any business again. I went up this past week to fix/charge my ac. during the initial inspection they wrote that one of my engine mounts was lose and missing a bolt and the ac work would not last. I was never made aware of this side issue when he explained the inspection nor when i paid over $500 to get it fixed. The next day my AC blew and i took it back up to firestone and the morning after is when they decided to tell me a mount was loose and i would need to pay an extra 1.5k to fix everything when they knew the work wouldn't last and neglected to tell me. Come to find out all 4 of my mounts are broken and my car is leaking oil. i wonder how much money they wouldve tried to scam out of me if I let them fix it. I left a formal complaint and left a voicemail with corporate, its since been over 4 days and no one has responded to write this wrong. please don't give them your business this isn't the first time they have taken advantage of younger people. I have many friends who were also scammed out of their money by these people. its extremely unprofessional.
Apr 8th, 2024

I was quoted a price for my oil change and told there was a $10 off coupon. When I was checking out the price was higher than quoted and then I was told the price he quoted me was the $10 off price. I would not have gone with that oil change had I been given real numbers. I wont be back.
Apr 5th, 2024

Always a pleasant experience at this Firestone location. The staff here is very knowledgeable and keeps you abreast of your car care from start to finish.
Mar 31st, 2024

The front staff is wonderful!! Especially Mark, Nice to see someone in a good mood and pleasant while they are working and very knowledgeable about the services
Mar 30th, 2024

I have already recommended Firestone to a coworker. I thought I needed brakes (heard grinding), brought my car in and told them I needed brakes. They came back after inspection and told me my brakes were fine and didnt see any issues that needed attention. They could have taken full advantage of me and made $$ off my lack of knowledge of cars (it has happened many times to me). They didnt. They were honest and proved themselves trustworthy. I will now bring my car to Firestone for any and all of my future repairs they offer. The coworker I told said the same thing bc she cant find a trustworthy place to take her car. You dont understand the importance (especially as a single woman) of having a place you can trust with your car repairs. I have told all my family members and will tell everyone that needs car repairs to go to Firestone. Honesty from this type of business goes a very long way!
Mar 26th, 2024