NAPA Auto Parts

Mar 4th, 2024

Great service with folks who are eager to help when asked.
Jan 25th, 2024

Always good deals
Jan 21st, 2024

Very nice
Dec 27th, 2023

Twice in the past week or so I've stopped in to pick up simple items since it's conveniently located to a weekly appointment. On both visits, I was completely ignored while staff helped others. I have a ton of retail experience, so I know the correct way they should've handled the situation. They did not acknowledge me in any way. They should've said, at the very least, " Hi, someone will be right with you". I was parts manager at several different motorcycle shops over the years and if you're helping someone with a complicated project searching for parts, checking availability, etc, it wouldn't have shocked or upset anyone if I had simply said " do you mind if I take a moment just to ring this person out for the one item that they're holding in their hands." Nine times out of 10 the other patron who has a project going on would happily step aside and allow the transaction to proceed. So there's that. But that would be what I would consider going above and beyond in a place like Napa. The basic fundamental customer service is completely lacking there. As a result, on my second visit to purchase one simple item, I put it back on the shelf and walked out the door never to return. Now, I know they're not going to miss my simple purchases, but since I have a fleet of seven older vehicles that constantly need "something" , I have no intention of continuing to waste my time trying to patronize this location. The one in Dade City isn't very good either. As they say NAPA stands for never any parts of available! It could also stand for customer service won't be a thing either.
Jan 27th, 2024