Amscot - The Money Superstore

Was suppose to notarize for my son, a minor, who lost his passport due to Hurricane Ian. This Filipino guy Roger, didnt do it saying I have to put my name, MY passport code, MY informations on the form since I am the one signing. Like what??? Did I hear that right?! My SON lost his passport NOT me, ergo, his informations are suppose to be on the form - his passport number, DOB, age etc etc. Its his passport not mine! Plus, we told Roger this was the form the embassy emailed to me and he said the embassy made a mistake. I told Roger I did clarify with the embassy if that was the right form and Henry Boland Howard, Honorary Consul said all I need is to co-sign the form as the mother and show up with the notarized form with my child. Roger seems unknowledgeable with what hes doing. Its sad to see a fellow Filipino who is unwilling to comprehend a VERY simple situation and treated me and husband like we are stupid. Roger is rude and thinks hes above anyone by the way he talks to customers. Then we went to another Amscot in Alafaya and the woman had ZERO issue about it. She took the form read it and completely understood what the heck shes doing. Only took us 5 min to get that done.Then, we asked the lady if what Roger did is their protocol as per Roger, she said, no I guess he dont understood how documents work for minors. ABSOLUTELY CORRECT!! Roger was CLUELESS! Total waste of 40 min arguing with an know-it-all unprofessional. Amscot redbug should go check on this person, looks like we are not the only ones who had to deal with his arrogance. Insane!!
Nov 30th, 2022

Sep 10th, 2022

Always very helpful.
Jul 14th, 2022

Roger was extremely rude! Never had a problem at amscot until this one. Body language and gestures was over the extreme.
Feb 19th, 2020

So when you advertise that you don't charge to cash a money order, maybe you shouldn't try to charge me to cash a money order. I realize your business is to rip people off but you should at least be up front about it.
Sep 22nd, 2019