Steak 'n Shake

Apr 10th, 2024

Apr 8th, 2024

Terrible customer service. I asked for a cup of water with my food. Some employee told me I had to buy a drink for that, then without my permission started changing my order on the kiosk I was ordering on. I told him I wasn't paying $2.65 for a cup of water. I changed my order to a kids meal because they come with a drink. They gave me my meal with no cup, and gave me issues when I asked for it. I asked for a manager and explained the situation. The company does have free cups of water. The staff is just either poorly trained or purposefully unhelpful. Ultimately, I got a refund and went to Wendy's for food instead.
Apr 4th, 2024

The is a manager that works there that is sure rude and aggressive I was picking up an order and decided that while, I was there why not order my bday shake I get thru app.. seeing I had to wait 10 to 15 mins for the order.. server informed me I can't order because I'm pick up a order.. I explained I had to wait 10 mins wait anyways and asked to speak to the manager.. I started to speak and the lady cut me off and told me how I couldn't order food while pickup orders, it's a agreement they have with the delivery service and me.. I explained that I was not giving her negative energy not sure why she chose to be so aggressive and hostile I also explained that's not correct I work for myself and pay to use platforms just like her restaurant so I dictate what I do with myself and how I conduct business.. at the ended the customer didn't get the food and I didn't get my shake.. I like steak and shake but this location I will never be back to and anyone I know I will not recommend.. customers and drivers beware..
Apr 4th, 2024

Walked into the restaurant smelled like bo and roach spray. We left, didn't see anyone in there.
Apr 2nd, 2024