The Cheesecake Factory

Apr 9th, 2024

We had the same experience tonight as a recent customer. I went to celebrate my birthday with a friend. Before ordering food, we requested more bread. Server acknowledged and left. I ordered a dish that I usually order from the Millenia location; it was an overly salty chicken cashew. I tried to eat it but could not stomach the food. My friend ordered a flatbread that came out cold. Food was brought out by a food runner. After 20 minutes, another server came out to offer our table to go boxes. We explained the issue and had our plates taken back. My friend asked to speak with a manager, another 15 mins go by. A manager came and agreed that dish had too much soy, but if I order the same dish, it would not change the taste and they cant change that. I couldnt believe a manager was saying this, the only suggestion was to order something else. I didnt want to eat after all that wait and drama but I ordered another dish to go. My friend reminds him of the bread she asked for over 40 mins ago. Server finally comes after all of these issues and we explained all thats happened after we placed our order. Mind you, he never came to check on us. We tell him, now my friend reminds him of the bread , he says WE RAN OUT. Server admits to having a large party which he had to use all the bread for. I cant believe he would admit that. Again we let that go, Now I show them my rewards account for my bday cheesecake, so much back and forth for over 5 mins with my email, phone number and drivers license begins. When I tell you I thought this was a prank, I promise you I thought it was. The check comes out and I couldnt believe we were charged for the worst experience. Icing on the cake I opened my to go and its the wrong order! I will most definitely vouch for Vickys experience as we had the same tonight. I will never try this location ever again.
Apr 9th, 2024

Apr 8th, 2024

JENNA PAGAN, one of the managers, is amazingly comforting. Jenna saw that our food was corrected, and because I was inconvenienced for almost an hour, she credited my dinner. Jenna even took a picture and chatted with us. Thanks Jenna, we'll be back because of you.
Apr 7th, 2024

Apr 7th, 2024