More Than Taxes Online

The WORST TAX SERVICE I HAVE EVER HAD. DO NOT BOOK GO LITERALLY ANYWHERE ELSE
Apr 17th, 2023

Real professionals tax experts , fast service .
Feb 10th, 2023

Weve done our filing with this service for a few years now prior to having a revolving door of different people working on our taxes. This past years tax filing was a total nightmare for my business and finding out also for 2020. Another review posted here from someone else expressed my same frustration and observations. Im saddened, angry, and frustrated at the outcome and we are still suffering the consequences due to the failing of this online tax service. I do pray they do better and fix the wrong they have done for other businesses I dare say have been affected. Looking elsewhere for a reliable, empathetic, and considerate tax preparer/CPA. No sense in repeating what has already been said from other review.
Nov 25th, 2022

This was the worst tax filing experience I have had in 25 plus years of filing. Evolution Tax Center did my taxes last year and they did an excellent job. Since then, the company seems to have (incompetently) attempted to scale and expand their operations. The ensuing changes/results destroyed my customer experience. 1) After being required to fill out a long and cumbersome "individual Income Tax Organizer," anonymous representatives continued to pepper me online with questions that the organizer purportedly addressed. Last year, a shared Google folder and some strategically scheduled and efficient conversations had everything quickly and effectively completed. This year, an annoying online system, haphazard communications, and impersonal game of hot potato and telephone game led to 2 months of frustration and lack of faith with their process and personnel. 2) The people I interacted with online were poor communicators who repeatedly failed to respond in a timely fashion. When they did respond, their English was hard to follow and their tax knowledge appeared all too limited. One example of several, they said I owed taxes on 529 earnings that were used for qualified education expenses. This error was not caught by anyone in their review process (despite the fact that I made a point of providing them proof that the educational expenses were qualified). 3) Last year we met with our tax preparer and the entire process took a week. This year, we were bombarded with texts, poorly written online messages and urgent phone calls when they made a mistake. Occasionally, my questions were simply ignored. I never met a point of contact and the process took ~ 2 months! 4) The experience last year was infinitely better, but somehow this year's invoice was more than 50% for "services" that were MUCH worse. I will not be using Evolution Tax Center again.
May 25th, 2022

Customer service was great.
Apr 29th, 2022