Hand and Stone Massage and Facial Spa

I am member/ patron of Hands and stone massage excellent front desk staff and very knowledgeable The traffic can be a bear at times but once get past the mall it all good
Apr 3rd, 2024

Great customer service
Mar 27th, 2024

Wow! Best massage!! Book with Maria you wont be disappointed
Mar 26th, 2024

I come to see Genna for my monthly facial visits and she always makes me feel comfortable and gives great advice for at home skin care! Thank you Genna for simply being the best!
Mar 26th, 2024

So I cant speak on how well this place does a massage because even though I have scheduled two appointments I have yet to actually receive any services. My first appointment was canceled due to my masseuse being sick. They called me to cancel my appointment and had no viable suggestions on when I could reschedule my appointment. I understand people get sick and I would much rather her call out then come in sick but I feel that because the cancellation was in their part and not mine that there should have been some accommodations to reschedule my appointment that fit my schedule. I tried to reschedule my appointment but it was near impossible to make one with my availability unless I wanted to do it weeks out, which considering how tight my muscles were I did not. So I rescheduled at a different location only to show up for my appointment and be told they dont accept my gift card I had for the appointment. Okay again a little frustrating because when I booked the appointment I had to enter the gift card information and no where did it tell me that the gift card was only accepted at certain locations. I was offered to proceed with my appointment at a certain rate which I refused because I just wanted to use this gift card. Im not going to lie I was a little pissed off but again not really a big dealuntil the front desk lady threatened me with a cancellation fee! Um excuse me??? No where did it say I couldnt use the gift card at certain locations and why wasnt this brought up when I entered the gift card information into the website when I booked the appointment a week ago???!?? After the absolute worst costumer service I have ever received I decided to leave a review to warn others.
Mar 27th, 2024