Steak 'n Shake

Wish I could say anything about the food, but cant because no one bothered to answer the drivethru at 11:40am on a Saturday. People clearly working and we even drove around the building and then tried again. At this location, no one cares.
Apr 4th, 2024

Went there twice this week and they don't have any shakes
Apr 1st, 2024

Mar 30th, 2024

Mar 29th, 2024

The inside of this place is so nasty, everything is sticky, the floor , the chairs , the tables , all sticky and nasty . You must order through a kiosk and get your own drink with a barcode receipt that dont give you enough time to even fill your cup up , forget about a refill, and you go pick up your own order of food , nothing like steak n shake used to be. There is no server, no hostess, no personal interaction, the food is always cold, and SUPER GREASY , I refuse to order hamburgers anymore because they always are still red and not cooked in the middle , that is gross to me. I only still come through the drive through because my son likes their chicken tenders which arent very good in my opinion but , I will say though there is a lady who works there who is ALWAYS so KIND and friendly, always makes me feel good when I see her there and is the only other reason I go back. HUGE SHOUT OUT TO MISS CAROL ! YOU ARE FANTASTIC You deserve so much better of a working environment. Keep smiling and being you! If service was based on just you it would be 5 stars plus!! Unfortunately everyone else there has terrible customer service skills.
Mar 23rd, 2024