World Insurance Associates LLC

Absolutely the worst ever since the new employees too over. Just horrible service and horrible communication. Please be careful with JWEdens.
Sep 1st, 2023

I originally had Justin Edens as my agent who was wonderful until the previous couple of years when the communication was awful and he flip flopped on things. Apparently, Justin has left so I wound up with a new agent Sue Highsmith. Sue didn't listen to me from the beginning when I explained that I had my mortgage company that I've had trouble with in the past paying my house insurance through monthly so I pay it all at once. She gave me quotes. I had her raise the deductibles as high as can be. After thinking on which was the best deal overnight I told her. She then came back with well if you have a lender or something else they might not agree with it. She didn't tell me that to begin with and she had no clue I have a lender, even though I told her to begin with. It is also in my file. So she made the excuse that it's been hectic since Justin left. That's not an excuse to listening to the customer and doing her job by checking the file. I know nothing about insurance. I'm not calling as she wants me to. I told her put it through and see if it's okay and she refuses to do that as well. I'll be finding a new insurance agent and I suggest people steer clear of Sue Highsmith. I don't know if the other agents are any better or not.
Jun 5th, 2023

Left messages to get insurance quote. No return phone call.
Feb 9th, 2023

Jan 21st, 2023

Worst insurance company. Took months to figure out a problem. Stay away unless you like problems
Aug 14th, 2022