Grove at Temple Terrace

They get no stars I never even rented from this place after lying and saying there was no waiting list i applied for a specific unit they said it wasn't available . I asked for a refund and no one ever communicated how it would be refunded just that they were gonna get it back to me after never receiving i disputed it with my credit card company now a year later they want me to pay back the app fee plus and nsf fee from there negligence. And sending me to credit for a purely bad business. You can only talk to a third party person or email. Thank god I never lived there because who knows how much more money they would try to scam me out of pure disgust.
Jul 15th, 2022

DO NOT MOVE HERE! These pictures are what you can expect from a "move-in ready" apartment at the Grove at Temple Terrace. Before moving in, the staff was inconsistent when giving us information regarding the apartment. We were told we could move in any time after 10:30 am, but the cleaners were still there when arriving to move in in the afternoon. There is a lack of internal communication. When I get to speak with someone who works at the office, it's rare, considering when I call, I am transferred to a third-party number, and it takes them days to return phone calls and answer questions that could be a simple email. The staff often gave different answers when we asked about our apartment and moving in. After the cleaners left, the fridge was still dirty leftover from the past residents. Not only is there a crack for the a/c to escape and bugs to enter through the broken sliding glass door, but it also does not even lock. There is only a screwdriver currently keeping my glass door from getting broken into, placed by maintenance when told about the broken door. When moving in, two smoke detectors, vent covers, and three doorknobs were missing. When using the dishwasher the first time, water flooded the kitchen floor, and there is visible water damage in the cabinets. These living conditions are completely unacceptable and dangerous. The Grove at Temple Terrace has yet to give a move-in condition form requested since picking up the keys because they did not have printer paper to print out the form when initially asked by my roommate. The person at the office said they would tape it to the front door, but that did not happen. When going to the office to ask for it again the next day, they still had no paper. After my roommate walked out, the staff locked the door and taped a sign that said "closing early" to the door. Knowing they have a unit in this condition, terrible management closed their office when confronted by a resident living in an unsafe unit! All this company has managed to do is take our security deposit, one month's rent, and other costly fees that do not replicate the actual value of this complex. They have yet to address these issues or answer why our apartment was not ready before moving in. Note: this lease was signed well over a month before our actual move-in date; there are no excuses as to why the unit is in such horrible condition. Updates if and when The Grove at Temple Terrace can answer questions and take care of these high-priority issues.
Jul 6th, 2022

Not a great place to live unless you're desperate and unfortunately I was.
Jun 24th, 2022

Worst application process you could think of, Office is always unreachable direscts you to a 3rd party who doesnt know anything your lucky if you ever get to speak to somebody in the actual office. Once you apply you literally dont hear anything until you get your decision via email then they hound you!! Theyve sent me multiple emails saying i owe them for application fees when in fact i paid them when i applied for the unit!! Literally everybody I know who have applied here has gotten denied, they have zero interest in renting to anybody. 1500 for an apt that dont even have w/d connections I couldnt even get an apt to view the apt before i applied 0/10 its plenty of better apts in TT.
May 14th, 2022

Would not recommend living here. The new management are nice, but nothing ever gets done. We had leaks in the bathroom causing water damage to the vanity and door frame that never got resolved. Maintenance marks service requests as complete without even taking a look first. And the whole apartment smelled like cigarette smoke from the previous tenant, nothing we did could get rid of the smell
May 9th, 2022