The UPS Store

Update: I have received response to my email, though it took more than 2 weeks, and several email inquiries to them. They don't answer the phone, return calls, or respond to emails. Take this into account when renting a box at this location. UPS store- WHY do you keep responding with "email us" when you don't return calls or emails? This is a baseless answer when you don't fix the problem. I have NOT hesitated to tell you the issues. (PS, this is solely a review of (unfortunate) management. In store workers are excellent.)
Mar 26th, 2024

Great experience at UPS Store on Kennedy Blvd. very courteous and knowledgeable.
Mar 19th, 2024

Mark was so helpful and efficient. Best experience I have had at a UPS store.
Mar 2nd, 2024

January 12 2024 I brought in a chewy box which contained 12 crystal "Heisey" glasses that I was sending to the "Heisey" MUSEUM in Ohio. I had wraped the crystal in what little buble wrap I had at home just for transport in the chewy box to UPS. I paid UPS for a proper box and for the glasses to be wrapped properly. I had concerns because the 2 employees didn't seem to know what they were doing. I asked them 3 or 4 times NOT to use the chewy box, that it was strictly to transport the crystal to UPS. The MUSEUM received them 7 of the 12 glsses were shattered. I will let the pictures speak for themselves. Liars...
Feb 17th, 2024

Beware dropping off anything of value at this store. Shipped 3 i-Phone trade-ins in Apple provided boxes. I packed them myself and used extra packing tape to secure. 2 boxes arrived at Apple initially. The least expensive phone was in it's box. The other box was undamaged but was empty. The third box was listed as on the way but in talking to actual UPS customer service (not the actual store) they state it never left the store. Low and behold a few weeks later it arrived at Apple also empty. Of note the receipt I received when dropping off the phones listed the weight of each phone as 0 lbs 0 oz. You can make your own conclusions but I personally will never use this store again. I have made numerous calls to the store trying to speak to a manager or owner with no reply. Perhaps they will reach out here?
Jan 20th, 2024