S.G. Roofing and Restoration

Run, don't walk from this company. I was a salesman for sgroofing and every one of my clients had problems and had the same complaint. They don't answer the 800 line and won't fix problems. Just had a client tell me they didn't register the roof with GAF and therefore wouldn't honor any warranty. Another client waited for 2 months for a final inspection because they didn't file the paperwork correctly.. oh, and now they won't pay me my commission on the jobs I sold..
May 21st, 2023

If I could give a 0 star rating, I would. Take your business elsewhere and save yourself the frustration, disrespect, and unprofessionalism. After finding out that my funds had cleared from the insurance claim, they rushed me into a contract they would later use to threaten me after leaving out important verbal agreements. Without any notice, the materials were dropped off on my roof that next Wednesday for the roof to be done on Thursday as well as a dumpster that was left in my driveway for 6 days when I was told it would be picked up on Friday, the day after install. My pregnant wife, as a result, had to walk across the street to and from her parked car for 6 days. When the driver did show up, he blamed the roofing company for not calling him, and when I asked the roofing company, they blamed the driver. The biggest concern I had with my roof replacement was the ponding on my flat roofed Lanai. I expressed this to Dave (a co owner) and some lady who came to my house and offered limited colors and a shady contract. They verbally agreed that the flat roof would be taken care of. The day after installation, I went on the roof to inspect the work. I found excessive ponding and exposed wood between the drip edge and facia. I immediately tried to call, but of course, from this point on, they wouldn't answer 99% of my phone calls for the coming months. When they did finally answer, they attempted to excuse it as a "structural" issue and get out of any needed repairs. 2 weeks after installation, they finally came back out and re-roofed the flat roof to have less ponding and added metal flashing in areas where the wood was exposed but said I would have to pay for the extra materials? I was told by Dave that the materials would be picked up the next day by Jackson. Jackson was the same person who said the original dumpster would be picked up the following day, 2 weeks ago. To nobody's suprise, the flat roof materials remained in my front yard for almost 3 weeks. With the flat roof still ponding after 2 re-roofs, it was futile trying to reason or even contact these people. Another 2 weeks go by after many unanswered phone calls, and a lady by the name of Tommy calls me to apologize for all the inconveniences I've been dealing with. All I wanted at this point was to have an inspection scheduled and closed out so I can be done with this. Tommy scheduled the inspection for the following day. The inspector knocked on my door and said, "Out of courtesy, I'm advising you I can not inspect the property because the inspection application wasn't filled out properly." A few more days and unanswered phone calls go by, and another co owner named Lucas reaches out to me. He meets with me at my property to collect those materials left in my front yard, that I moved into my garage after 3 weeks, and talk about all my inconveniences. For 30 minutes, we walk around picking up nails and debri left around my house 2 months after the original roof install while he apologizes over and over. Unknown to me, he was really just there to pick up the rest of the money. I told Lucas I wasn't comfortable giving them the final payment until the inspection and permit were closed out, proving a properly finished job. Lucas said ok, and after I asked if they would be willing to compensate me for all the trouble, I was offered a measly $500. I asked Lucas to do better and be better than that, but he said he would have to talk to Dave about it. Another week or two go by with no calls or answers until Tommy answers my phone. All I wanted to know was the status of the inspection, but she was more upset that I had already contacted the better business bureau for help in the matter and wrote an honest review about my experiences. As well as accusing me of refusing to pay, she said that they are a busy multi-million dollar company and can't answer phone calls or show up on time. I offered to give them the check the following day, and to no suprise, they took back their $500 compensation because I left a bad review on BBB. They showed up an hour late for the check.
May 20th, 2023

Service: Roof repair for storm & wind damage
Jan 27th, 2023

It started off pretty good, they all seemed friendly. Had my roof replaced post hurricane Ian, I had issues with leaking and staining of my ceiling less than two weeks after the job. I called the 800 number repeatedly, no one there... called one of the owners, mailbox full. Left a text message, delivered, no response. Texted the sales rep who gave me another owners number, spoke with him and he told me someone would be out ASAP. Took about a week or more until someone came out, in the middle of that I placed several calls to same owner which went ignored! I asked this owner several times for my certificate of completion, warranty info, and contractor number to get my veterans discount. I am still being ignored! My Insurance company will not release my second check without the cert of completion so this is now holding up my other needed repairs from Ian. I was going to recommend SG to a family member for their roof replacement, but not anymore! Looks like they ignore their customers concerns after they get paid! Service: Roof installation
Jan 23rd, 2023

This company is awesome! Garrett and Graham were our point persons. Juan Carlos and his team showed up timely, answered questions and did quality work. Lucas, one of the owners, was professional and took time to make sure if I had questions they were answered. I highly recommend this team of roofing professionals..you wont be disappointed! Service: Roof installation
Dec 29th, 2022