Geek Squad

Garrett Hood _{on Google}

Jan 9th, 2024

Do not take your laptop to these people. They claim they fix your laptop for it to work for one day and have numerous other issues pop up after they fix it and when you come back to have it looked at they refuse to talk to you unless youre on their mandatory appointment even if theyre just sitting there doing absolutely nothing. Took my computer in for a battery issue upon receiving it back the speakers no longer worked and files were corrupted and fan no longer worked. Some of the worst tech support online and just very unhelpful. Do not waste your money on geek squad.

L N _{on Google}

Dec 18th, 2023

I called the main Geek Squad line to ask if they did keyboard cover replacements and the rep said yes, so I made an appointment. I already purchased the part as well prior to my call. Upon arriving and checking in for my appointment, I asked about how long it would take, thinking it was an easy fix. The rep looked it up and said about 2 weeks! Apparently these people cannot handle computer repairs on site and send them out for the work. I thought he was kidding - nope. His answer was: it's a busy time of year and people are in front of you. This is my work laptop and I cannot be without it for that long. Packed up and left. After another stop at You Break it, We fix it and hearing the same reply I continued my search. My research led to me to just the right guy and place - Computer Solutions Tampa, 504 E Paris St, Tampa. Call for an appointment.
Troy was able to work me in the next morning. The job was more involved than I thought but I would be without my laptop for only 2 days. This is a legitimate computer repair shop with knowledgeable and efficient people. Do not wasted your time at these big box places as they are a joke.