Brandon Honda Service Center

Apr 5th, 2024

I purchased a certified pre-owned vehicle at another Honda dealer. If you go to Honda's website and look up the perks of purchasing a CPO car it states 2 complimentary oil changes within the first 12 months or 12k miles. I called ahead and spoke with an advisor to schedule the appointment. I specifically asked if the oil change would be complimentary. The advisor told me it would be so I scheduled the service. I arrived at the dealership and the service advisor told me the oil change would not be complimentary since I didn't but the car from Brandon Honda. I once again looked it up on Honda's website and in the warranty booklet .pdf supplied by Honda. Both of them show complimentary oil changes as described above with nothing stating it needs to be done at the purchasing dealership. The advisor referred me to the manager. I asked to speak with and she stopped by to talk. Know how somebody can be looking at you but their entire body is facing away from you like they are just waiting to walk/run away? This is how the conversation happened. She clearly did not care to have this conversation. I asked if they had anything in writing about the oil changes and I was brushed off. So I have to make another appointment, take time out of another day and bring it somewhere else. The manager could have at least taken the time to show me the policy in writing, look at the website and .pdf from Honda that I was referencing (what if Honda changed their policy), OR at the very least she could have asked who I spoke with on the phone prior to scheduling the appointment so they can be better trained not to waste a customer's time. I left rather than agree to pay for the oil change because I feel like if the front staff is pissed off at the customer before the service even begins then that carries through the remaining experience and, often, the quality of work is reflected in that attitude.
Mar 31st, 2024

Auggie always looks out for his customers. The techs are top tier.
Mar 24th, 2024

Mar 8th, 2024

DO NOT bring your car here for service unless you don't mind them blaming you for scratches they caused along with poor quality of work. I brought in my car due to an extended warranty on the AC. My brother works for another Honda dealership and told us the bumper will have to be removed to fix the issue. After the service was done our bumper was not put back properly with a gap on one side. When they brought out the tech to show the issue, he agreed and took the car back to fix the bumper, we also pointed out a scratch on the hood where it opens, the paint is chipped! They went to speak to the manager and after waiting 15 minutes they called us outside to inform us that the bumper was never removed to fix the issue and the gap was there due to maybe it being hit also the paint wasn't them and has been there for a while!??! They blamed us for the bumper spacing and the paint yet none of it was there before we dropped it off. Also why did the tech agree that it was put on wrong? They need new management because Jeanne or whatever her name is was not managing anything but horrible customer service. They never fixed the bumper. ***UPDATE*** I was contacted by Rachel, the operations director, from the service center to fix the situation. Her and Tom, the service manager, were very apologetic and wanted to make the service right. They took the car in, listened to our concerns and fixed them. Tom informed me every step of the way. They supplied us with a loaner while they fixed what was wrong. When we picked up our car they made sure we left pleased and made it a point to make sure we all met with each other. They proved they care about their customer service. They understand the quality of work expected from a dealership and are fully capable of going the extra mile. Thank you for caring, my review could have fell on deaf ears but it didn't because of you two who made it right.
Mar 3rd, 2024