Brandon Hyundai Service Center

Feb 26th, 2024

I brought my Sonata hybrid in to troubleshoot a warning light and was told there was a $250 charge while writing the ticket. After a bad high voltage battery was diagnosed, the service writer could not tell me how long the repair would take or whether a loaner would be available. I contacted Hyundai corporate and they arranged for a loaner. The service writer promised the loaner the following day but it was not available. He did not return several calls regarding the loaner. I complained to the service manager but he defended the service writer. Brandon Hyundai does not look after the customer's best interest.
Feb 23rd, 2024

Jan 24th, 2024

Recommend
Jan 22nd, 2024

Waste of time, not customer focused, not proactive. When I gave my vehicle recently for service, it was first service for the car. I had booked appointment but it was not showing in their system, I had mentioned for ride back to home while making appointment only. When I dropped car and asked for ride, advisor told me that "Cab will be here in couple of mins" and asked me to wait in lobby. I was waiting for 20 mins and then again asked, he said I just spoke and he will be here soon in few mins. I waited for another 20 mins and then again asked that what happened with cab, he called him again and replied me it will take another 40 mins. Such a piece of c**p. Wasted my 40 mins and then telling me to waste another 40 mins just to ride back home. It really made me angry and when I asked him why he was lying before, he bluntly told I can't do anything, he might be stuck in traffic while dropping others. After that his senior comes and tell me talk nicely. Finally I booked a CAB myself .. which came in 2 mins and I was back home in next 6-7 mins. On top of that, when I went to pick-up my car, He didn't even gave me vehicle check report. Also didn't gave me car wash coupon (as their car wash was not working). I had to ask for that. I hope I wouldn't need to go there ever for service again and won't suggest friends too.
Mar 1st, 2024