Helios Medical Equipment

Edit to add: A few days after my previous review, I went in to buy a wheelchair for my wife. Again, there was excellent customer service. Haley showed me how to work the wheelchair features and attachments. She, and the other gentleman working, were both friendly and helpful. They deserve my highest recommendations. - Original review: I needed a "Walker Platform Armrest Attachment" for my wife, who recently broke her wrist and kneecap in a fall. I needed it in a hurry, to attach to a walker we already had. I called Helios Medical Equipment. The woman who answered knew exactly what I needed and agreed to help install it. I drove there, and while I was getting out of the car with the walker, she already knew who I was and brought the part out from behind the counter. She installed it and adjusted it based on her height, which is the same as my wife's. She showed me how to adjust it, if necessary. It works well, does the job. This was excellent customer service to a stressed and anxious husband. Kudos. This is a very good store for medical equipment. To the young woman who helped me: thank you.
Jan 28th, 2024

Shawn is a wealth of information of how to guide you to the correct aids to help you with your health conditions. He helped me with my lymphodema immensely. Plus we ordered a lift chair through him and it was going to take a little longer than expected to come in so he personally delivered a loaner till mine came in. Just awesome customer service and a great caring heart!
Nov 7th, 2023

Excellent customer support!
Aug 7th, 2023

AWSOME COMPANY!!! My father has cancer and was in desperate need of a hospital bed. I called several medical supply places on a Friday morning. Every place said you want a medical bed today? You will have to wait until Monday. In my next search I found Helios Medical. They were closed so through the website I left all my information for a return call. Before they even opened I received a call from the owner Shawn. I explained my situation and he said no worries. We will have a bed on the way in 20 minutes. And they did! Due to medical reasons our stay was extended and we had to relocate to another place during the holidays. This company last minute moved the hospital bed to another location and picked it up the day after Christmas. I cannot say enough good things about this company. Dealing with a family owned business does make a difference!!!! Thank you Shawn!
Jan 5th, 2024

i came to Helios looking for a power lift chair after a very long hospital stay that left me unable to stand up on my own from low furniture. Shawn (or Sean maybe, sorry if I misspelled!) was such a great help in my quest. Helios has a nice selection of Pride power chairs, and he helped me pick the perfect one for me. He was very patient with me, even staying after closing time to answer all my questions and have me try out the different models. He also discussed several options for leg compression at length with me and even offered to take a three-way call with my vascular doctor to help find the right products for my needs. He knows his products very well and clearly cares about his customers. I wont hesitate to come to Helios in the future for medical supplies and I enthusiastically recommend Helios to other patients!
Jul 26th, 2023